IConnectHere not working

klydal · 10-04-2006, 02:54 AM

Can anyone else confirm that IConnectHere is not working as a provider? I've checked both dial plans and login info and they are correct. I can not register or make outgoing calls. I hear busy signal tone. This was occuring before the new server switch over. I thought it would fix itself, but it seems to still be a problem even on the new server.

martin · 10-04-2006, 02:57 AM

Please post the recommended registration settings for IConnectHere (asterisk ones are preferred).

klydal · 10-04-2006, 03:15 AM

im not positive about setting up asterisk. I know there are two hosts:
1. sipauth.deltathree.com
2. natrelay.deltathree.com

ICH says to use "2" if you are behind a NAT firewall, and this is what I have used in the past. The site below shows an asterisk setup:

http://www.brekeke-sip.com/download/...ecthere_en.pdf
so I believe the asterisk setup would be

"ICH#"<sip:ICH#@natrelay.deltathree.com> ??

I have tried the "1" host, but I am also unsuccessful with that one.

martin · 10-04-2006, 03:36 AM

As our servers are not effected by NAT I would be using settings 1.

Could you please setup settings for server one and PM my your six digit account and I can have a quick look.

klydal · 10-04-2006, 09:17 PM

Ok, I solved the problem. It was actually my dialplan. However, the dial plan test was not picking up on the problem, It routed my test calls accuratly, but, this is not what happened when I really tried to make a call. I had to make sure that I did not put a _XXX. pattern (any number) above an actual specific digit like a _1. patern, or in my case _011. Thanks for help!

10-04-2006, 02:54 AM	#1
klydal Junior Member Join Date: Jul 2006 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	IConnectHere not working Can anyone else confirm that IConnectHere is not working as a provider? I've checked both dial plans and login info and they are correct. I can not register or make outgoing calls. I hear busy signal tone. This was occuring before the new server switch over. I thought it would fix itself, but it seems to still be a problem even on the new server.

10-04-2006, 02:57 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Please post the recommended registration settings for IConnectHere (asterisk ones are preferred). __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

10-04-2006, 03:36 AM	#4
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	As our servers are not effected by NAT I would be using settings 1. Could you please setup settings for server one and PM my your six digit account and I can have a quick look. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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10-04-2006, 03:15 AM	#3
klydal Junior Member Join Date: Jul 2006 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	im not positive about setting up asterisk. I know there are two hosts: 1. sipauth.deltathree.com 2. natrelay.deltathree.com ICH says to use "2" if you are behind a NAT firewall, and this is what I have used in the past. The site below shows an asterisk setup: http://www.brekeke-sip.com/download/...ecthere_en.pdf so I believe the asterisk setup would be "ICH#"<sip:ICH#@natrelay.deltathree.com> ?? I have tried the "1" host, but I am also unsuccessful with that one.

10-04-2006, 09:17 PM	#5
klydal Junior Member Join Date: Jul 2006 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Ok, I solved the problem. It was actually my dialplan. However, the dial plan test was not picking up on the problem, It routed my test calls accuratly, but, this is not what happened when I really tried to make a call. I had to make sure that I did not put a _XXX. pattern (any number) above an actual specific digit like a _1. patern, or in my case _011. Thanks for help!