provider: sipgate shows "request sent" since monday

[LCfan]

Hi,

I have 2 providers registered and they worked perfectly until last week. Since monday I recognized that I don't get incoming calls via sipgate.de. When I look at the provider settings page I see always a "request sent" at the sipgate entry. I did already un-register and re-register the sipgate account, but that didn't help.

Outgoing calls via sipgate do work. My voxalot id is 611007. Maybe someone can have a look in the logs.

Thanks

Andreas

[martin]

All of the sipgate.de registrations are either "Request Sent" or "Failed". The logs are showing a "Timeout" for the messages going to sipgate.de

This means that they are not replying to the messages.

Edit: Another interesting observation is it appears they are not replying to messages on the EU server only. Other servers look ok.
.

[cdab]

same problem here, should i switch to the non .eu server?

[martin]

Originally Posted by cdab

same problem here, should i switch to the non .eu server?

It would be interesting to know why they are not responding to the EU messages. Anyone got any insight?

[haifischjunge]

hi, just checked my provider panel in voxalot. my sipgate.at (i know its .at but they are using the same servers) account still is fine registered. also using the .eu server

[cdab]

again same here! i'm using sipgate.AT as well as sipgate.DE - .at is fine, .de not - showing "request sent" since monday

[mgoebel]

Sipgate was already blocking a service quite similar to Voxalot, called simplyConnect (http://www.simply-connect.de/cms/). With an other similar service, PBXEes (http://www.pbxes.com/), they seem to work OK. Maybe PBXes has a special agreement.

It seems that Sipgate does not like very much the "always connected" PBX services like Voxalot or simplyConnect. People should just use Sipgate on their ATA. It all started with Sipgate blocking calls to their SIP addresses. You can call only the Sipgate phone numbers.

Maybe Sipgate did not like it that the their Voice Mail answered all calls to my different VoIP providers at Voxalot. Even if you called my FWD or Gizmo account, which I also use with Voxalot, the Sipgate Voice Mail kicked in. This was a nice feature since I had to deal with only one Voice Mail box for all my VoIP and fixed line calls.

It seems that Sipgate wants to work like a normal PSTN telco and to be as much separated from the SIP world as possible. Only if people use Sipgate as for their outgoing phone calls and do not free ride their services they can sponsor their free incoming numbers. I for instance use their incoming phone number and Voice Mail yet for years but never paid them money since my outgoing phone calls go for free over Voipstunt.

But maybe Martin can make an agreement with Sipgate to unblock Voxalot? After all Voxalot did not change my attitude towards Sipgate anyway.

[mgoebel]

Originally Posted by El_Condor

With an other similar service, PBXEes (http://www.pbxes.com/), they seem to work OK. Maybe PBXes has a special agreement.

Correction:

It seems that Sipgate also doesn't work with PBXes in this very moment. I just tried to use my Sipgate account as inbound number for PBXes. But when I call it now a voice says "this number is currently not available".

The worst thing is:

When I look into my Sipgate account it shows up as "online" and "connected to PBXes". But I cannot call the Sipgate number from a fixed line. So Sipgate is obviuously blocking all "always connected" services I know (Voxalot, PBXes and simplyConnect).

At least they still work with a certain hosted company PBX whose name I won't reveal here for that they don't block it too.

[LCfan]

I wrote yesterday (national holiday in Germany) an e-mail to sipgate.de. Beside the autoresponder I got no answer so far.

But this morning I see that my sipgate.de account is registered in Voxalot! I changed yesterday the registration server to us.voxalot.com. Maybe that was doing the trick...

I will change back to eu.voxalot.com and see what happens.

Andreas

[tomblandford]

My Voxalot account is showing request sent now with sipgate.co.uk and the EU server (it was OK yesterday). It's the Betamax problem all over again! I hope for Voxalot's sake that this isn't a recurring theme with providers. Is there anything Voxalot can do to redeem themselves with Sipgate?

I've been forwarding calls to my Sipgate number to a number overseas for free. First Betamax blocked Voxalot and stopped that happening. Now Sipgate have disrupted it. Is there no end to our woes!