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Voxalot Support Support for the Voxalot service. |
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06-23-2008, 09:24 AM | #1 |
Junior Member
Join Date: Jun 2008
Posts: 6
Thanks: 0 Thanked 0 Times in 0 Posts |
Registration with keyyo.net stop working
Since this WE, registration with my provider keyyo.net is no more working. In the provider list, it says: Failed.
Is there any changes in your configuration that may cause this recent issue ? It was working for months before. I have also contacted keyyo to dig into that issue. Thank in adance for your help in solving that problem. I can provide account information in private if needed. |
06-25-2008, 01:13 AM | #2 |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
There has been no changes that I am aware of...
Do keep updated how keyyo responds... |
06-25-2008, 06:52 AM | #3 |
Junior Member
Join Date: Jun 2008
Posts: 6
Thanks: 0 Thanked 0 Times in 0 Posts |
Well, Keyyo has also responded that nothing has been changed recently.
And, late yesterday, I have retried the registration, and it work again. I really wonder why it have failed for a couple of hours, since, I have not changed anything myself either ! Hope it will stay stable for month now as it has been before. I take the occasion to suggest you a better error reporting in case of failure, since the only word failed is a little bit light to tackle the issue. Thanks for your collaboration. |
06-27-2008, 10:02 AM | #4 |
Junior Member
Join Date: Jun 2008
Posts: 6
Thanks: 0 Thanked 0 Times in 0 Posts |
Well, it have stopped again, but differently. I was able to use the provider for calling, but it was no more registered. It does not say failed, but there was a "-" in place of the word "registered" in the service provider list. I have resave the profile, it is now "pending", I let you know the outcome... but these problem impact seriously my communication, and since I have paid for this service, I am not really happy. Once again, I can provide account information in private if required for investigating this issue.
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06-27-2008, 10:10 AM | #5 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
SIP registrations take from 5-10 mins to take effect from the time you save. It is best to wait for at least 10mins for the status to update.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
06-27-2008, 10:56 AM | #6 |
Junior Member
Join Date: Jun 2008
Posts: 6
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I know that point, I just say that it have drop the registration, showing "-" and that I had have to restart it.
Now, after "Pending", and waiting has usual, I have again a "-" in place of "registered" or "failed", which is unexpected. But, I have then tried to call myself with my GSM, and my phone has ring, which means that I am registered ! So status shown is not real status ! Thats better than last week, where status were failed and nothing work, but I am now worried on the stability of your solution. It has work perfectly for month, and now seems unreliable |
06-27-2008, 11:12 PM | #7 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Nothing has changed on our side for quite a while now. That said however, please PM me your 6 digit account number and I will take a look.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
06-29-2008, 04:06 PM | #8 |
Junior Member
Join Date: Jun 2008
Posts: 2
Thanks: 0 Thanked 0 Times in 0 Posts |
keyyo not working for me too...
Hi Martin
for me too, keyoo doesn't working fine . I have 2 keyyo accounts can you see what is a probleme ? my voxalot number : 180261 thanks |
07-03-2008, 09:52 AM | #9 |
Junior Member
Join Date: Jun 2008
Posts: 6
Thanks: 0 Thanked 0 Times in 0 Posts |
Any clue regarding the instabilities and wrong status reporting we suffer on this issue ? Are you working on something ?
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01-18-2009, 02:26 AM | #10 |
Junior Member
Join Date: Jan 2009
Posts: 6
Thanks: 0 Thanked 0 Times in 0 Posts |
Could anyone make it work with Keyyo lately ?
I sent an email to Voxalot support couple of days ago to make sure the issues were solved with Keyyo as I couldn't make it work w/o SIP Registration. Since I didn't get any reply from Voxalot, I thought I would be solved and decided to upgrade to Premium. However, I still cannot make it work and the Reg. status for Keyyo remains on "Reg sent".
Could anyone use Voxalot and Keyyo successfully ? If yes, would you please be so nice to share your configuration informations or let me know what turn around you found to solve the issues ? Many thanks in advance. P.S. : *** To Voxalot support **** I already posted on that topic but didn't get any feedback from Voxalot either (is there in fact any Voxalot support really beside other users on this forum ?). Why mention Keyyo in Voxalot VSP list if it doesn't work ? Wouldn't it be easy to simply specify on Voxalot website which VSP do work, which one work with some potential issues and which one definitely do not work, and keep that list updated ? |
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