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Voxalot General Voxalot discussion, tips, tricks and suggestions. Talk about them here. |
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#11 |
Member
![]() Join Date: Mar 2007
Location: Berkshire UK
Posts: 57
Thanks: 15 Thanked 8 Times in 8 Posts ![]() |
![]() Bump bump!
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#12 | ||||
![]() ![]() Join Date: Feb 2006
Posts: 2,930
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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#13 |
Member
![]() Join Date: Jul 2006
Posts: 87
Thanks: 14 Thanked 8 Times in 8 Posts ![]() |
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#14 |
![]() ![]() Join Date: Feb 2006
Posts: 2,930
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![]() We will be actively monitoring abuse on our side and will immediately cancel offending accounts.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
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#15 |
Junior Member
Join Date: Apr 2007
Location: Estonia
Posts: 13
Thanks: 4 Thanked 0 Times in 0 Posts ![]() |
![]() Hi Martin, thanks a lot for you job.
As a new user I have a question to you. My SIP ATA device was connected yesterday to voipdiscount through voxalot account. Starting from this point, I have FUP status and charges for all calls, but my free time is not over. What is a problem ? Does voxalot use the same ip for all conections to voipdiscount ? I know that free* time is limited to unique ip. |
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#16 |
Senior Member
Join Date: Jan 2007
Posts: 193
Thanks: 24 Thanked 25 Times in 20 Posts ![]() |
![]() I have exactly the same problem! My account tells me I exceeded the FUP, but I only called about 180 minutes over the last 7 days.
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#17 | |
Member
![]() Join Date: Mar 2007
Location: Vienna, Austria
Posts: 91
Thanks: 29 Thanked 15 Times in 14 Posts ![]() |
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Starting from yesterday i recived my *first* call marked with FUP (Fair Use Policy). My time is not over and my credit is ca. 8 euro. Liebe Grüße Flavio |
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#18 |
Junior Member
Join Date: Mar 2007
Posts: 24
Thanks: 7 Thanked 2 Times in 2 Posts ![]() |
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#19 |
Junior Member
Join Date: Apr 2007
Location: Estonia
Posts: 13
Thanks: 4 Thanked 0 Times in 0 Posts ![]() |
![]() Add-on to question.
Interesting that some calls (a smaller part of) marked still as free* calls. Could you please investigate this issue ? |
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#20 |
![]() ![]() Join Date: Jan 2007
Location: Sydney
Posts: 221
Thanks: 64 Thanked 106 Times in 49 Posts ![]() ![]() ![]() |
![]() May I suggest that you all check with Betamax about their Fair Use Policy and how they are applying it to your individual cases.
We do not have a direct support line to Betamax or an account with them to get them to resolve issues that individual users are having with their Fair Use Policy. Tony. |
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