"silence" and "the extension 123456 unavalaible"

137383 · 05-03-2009, 09:02 PM

Hi all,

Me again

I have a new RTP300 that is a PAP2 W/router. I don't use the router function.
I was configured it using the guide for PAP2 in the FAQ and the Failover implementacion recomended by boatman.

It's works fine, i can make and receive calls without problem, the echo test it's ok, and the stun support works perfect.

Now the problem: Sometimes when i pick up the phone to dial, i only receive silence, no dialtone. I pick my cellphone test and dial to my did number and i receive "the extension 123456 unavalaible" message from voxalot. My solution: turn off and turn on the RTP300, but it's a problem because if i dont pick up the line, maybe my did number isn't working for hours.

Any ideas.

boatman · 05-04-2009, 12:43 AM

Quote:

Originally Posted by 137383

Sometimes when i pick up the phone to dial, i only receive silence, no dialtone.

When this happens can you tell if the RTP300 has ceased to function, or is it simply unable to register? How reliable is your connection to the Internet?

137383 · 05-04-2009, 11:38 AM

Quote:

Originally Posted by boatman

When this happens can you tell
1) if the RTP300 has ceased to function, or is it simply unable to register?
2) How reliable is your connection to the Internet?

2) The internet connection it's working, yesterday (when i have this issue for second time) i'm using internet to webbrowsing. Next i only reboot the RTP300 (not another internet connection related hardware).

1) I feel it's registered (because i have the blue bulb in the Line 1 with light) but i forget see what say the status page.

Regards
F_

boatman · 05-04-2009, 05:51 PM

You should first check for hardware failure. The lights may remain on even after the RTP300 has ceased to function.

137383 · 05-05-2009, 12:50 AM

I'm waiting for the next failure in order to see if the RTP300 is freeze or in the status page says: not registered.

Any ideas to check another things in the next failure?

boatman · 05-05-2009, 03:45 AM

If you can access the status page during a failure, have a look at "Next Registration In:". This will be the time until the next registration attempt.

137383 · 05-07-2009, 03:50 PM

Bad news... the RTP300 is freeze.

Today i have the issue again:

the lights in the RTP300 are turned on (wan, phone1),
i ear silence, no dial tone.
when somebody calls me, receive a "123456 unavalaible message"
ping rtp300 don't work
web interface of rtp300 don't work
the router don't see rtp300

conclution: it's freeze, i turn off and turn on it and works.

It's a problem for me, in the past i was have a device that freezes and my solution was: cron a autoreboot one time each three hours. But rtp300 don't have this option. Any ideas? ¿buy a cheap timer?

I'm looking for a new firmware, i'm googling for solutions now.

Regards
Fabián

05-03-2009, 09:02 PM	#1
137383 Member Join Date: Mar 2009 Posts: 43 Thanks: 9 Thanked 2 Times in 2 Posts	"silence" and "the extension 123456 unavalaible" Hi all, Me again I have a new RTP300 that is a PAP2 W/router. I don't use the router function. I was configured it using the guide for PAP2 in the FAQ and the Failover implementacion recomended by boatman. It's works fine, i can make and receive calls without problem, the echo test it's ok, and the stun support works perfect. Now the problem: Sometimes when i pick up the phone to dial, i only receive silence, no dialtone. I pick my cellphone test and dial to my did number and i receive "the extension 123456 unavalaible" message from voxalot. My solution: turn off and turn on the RTP300, but it's a problem because if i dont pick up the line, maybe my did number isn't working for hours. Any ideas.

05-04-2009, 05:51 PM	#4
boatman Senior Member Join Date: Jul 2007 Location: Oregon, USA Posts: 365 Thanks: 17 Thanked 77 Times in 64 Posts	You should first check for hardware failure. The lights may remain on even after the RTP300 has ceased to function.

05-05-2009, 12:50 AM	#5
137383 Member Join Date: Mar 2009 Posts: 43 Thanks: 9 Thanked 2 Times in 2 Posts	I'm waiting for the next failure in order to see if the RTP300 is freeze or in the status page says: not registered. Any ideas to check another things in the next failure?

05-05-2009, 03:45 AM	#6
boatman Senior Member Join Date: Jul 2007 Location: Oregon, USA Posts: 365 Thanks: 17 Thanked 77 Times in 64 Posts	If you can access the status page during a failure, have a look at "Next Registration In:". This will be the time until the next registration attempt.

05-07-2009, 03:50 PM	#7
137383 Member Join Date: Mar 2009 Posts: 43 Thanks: 9 Thanked 2 Times in 2 Posts	Bad news... the RTP300 is freeze. Today i have the issue again: the lights in the RTP300 are turned on (wan, phone1), i ear silence, no dial tone. when somebody calls me, receive a "123456 unavalaible message" ping rtp300 don't work web interface of rtp300 don't work the router don't see rtp300 conclution: it's freeze, i turn off and turn on it and works. It's a problem for me, in the past i was have a device that freezes and my solution was: cron a autoreboot one time each three hours. But rtp300 don't have this option. Any ideas? ¿buy a cheap timer? I'm looking for a new firmware, i'm googling for solutions now. Regards Fabián