New Voxalot user Cannot Make outgoing calls

OrenGingi · 06-08-2009, 05:43 PM

I have set up two VSP with my free VOXALOT account:

Voipraider.com and GalaxyVoice.com

I am able to receive incoming calls forwarded from GalaxyVoice, but cannot make any outgoing calls. Whenever I try a call I get a message "We are sorry, the number you have called cannot be connected. Please try again."

HELP!!!

If only I can get this to work, I will upgrade my Voxalot account as I have multiple SIP adapters and Multiple VSP accounts.

emoci · 06-08-2009, 07:35 PM

Quote:

Originally Posted by OrenGingi

I have set up two VSP with my free VOXALOT account:

Voipraider.com and GalaxyVoice.com

I am able to receive incoming calls forwarded from GalaxyVoice, but cannot make any outgoing calls. Whenever I try a call I get a message "We are sorry, the number you have called cannot be connected. Please try again."

HELP!!!

If only I can get this to work, I will upgrade my Voxalot account as I have multiple SIP adapters and Multiple VSP accounts.

Did you create a Smart Call/Dial Plan rule for GalaxyVoice ...

By default VoXalot will create Dial Plan for the very first provider you add. For providers added after that you'll have to create your own DialPlans

(BTW, the dial plan I'm talking about is under the "Smart Call/Dial Plan" tab when you login into your VoXalot acct. on the website)...

OrenGingi · 06-09-2009, 02:24 AM

I've tried with only one VSP defined, and got same results.

emoci · 06-09-2009, 03:25 AM

What do your current Dial Rules look like?

Here's the FAQ in regards to Smart Call/Dial Plans and how to set them up...Configuring Smart Call (Dial Plan) Settings - Voxalot FAQ

BTW, are you using a SoftPhone, or an ATA to connect to VoXalot?

OrenGingi · 06-09-2009, 01:46 PM

Voxalot Smart dial plan looks like this (Voxalot default):

_xxxx. Replacement ${EXTEN}

Linksys dial plan is: ([*x][*x].)

martin · 06-10-2009, 09:46 AM

Looking at you account, your dial plan is:

_9xx. and _8xx.

Are you dialing numbers that begin with 8 or 9?

emoci · 06-11-2009, 04:06 PM

Just adding to this for the benefit of others:

Going through options with the OP, he found that in the SPA2102 under the Line Tab there is a "Use local addr in FROM" field. Setting this to 'No' seems to have solved the problem for now...

06-08-2009, 05:43 PM	#1
OrenGingi Junior Member Join Date: Jun 2009 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	New Voxalot user Cannot Make outgoing calls I have set up two VSP with my free VOXALOT account: Voipraider.com and GalaxyVoice.com I am able to receive incoming calls forwarded from GalaxyVoice, but cannot make any outgoing calls. Whenever I try a call I get a message "We are sorry, the number you have called cannot be connected. Please try again." HELP!!! If only I can get this to work, I will upgrade my Voxalot account as I have multiple SIP adapters and Multiple VSP accounts.

06-10-2009, 09:46 AM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Looking at you account, your dial plan is: _9xx. and _8xx. Are you dialing numbers that begin with 8 or 9? __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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06-09-2009, 02:24 AM	#3
OrenGingi Junior Member Join Date: Jun 2009 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	I've tried with only one VSP defined, and got same results.

06-09-2009, 03:25 AM	#4
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	What do your current Dial Rules look like? Here's the FAQ in regards to Smart Call/Dial Plans and how to set them up...Configuring Smart Call (Dial Plan) Settings - Voxalot FAQ BTW, are you using a SoftPhone, or an ATA to connect to VoXalot?

06-09-2009, 01:46 PM	#5
OrenGingi Junior Member Join Date: Jun 2009 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Voxalot Smart dial plan looks like this (Voxalot default): _xxxx. Replacement ${EXTEN} Linksys dial plan is: ([x][x].)

06-11-2009, 04:06 PM	#7
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Just adding to this for the benefit of others: Going through options with the OP, he found that in the SPA2102 under the Line Tab there is a "Use local addr in FROM" field. Setting this to 'No' seems to have solved the problem for now...