*500 not working

[fpa2405]

Could you please help me,

My account seems to be correctly configured, my voice mail activated.
When someone lives a message, I get an e-mail a few minutes later with the message attached.
My only problem is that *500 is not working from my home.
When I'm using a regular phone, I can access my voice mail By dailing *010500, but from my VOIP home phone it is not working at all.
I have configured a dial plan for *500 sending to voxalot.....

any suggestion welcome.

Thanks

[boatman]

Does *600 work from your VoIP home phone? The problem could be with the dial plan. Please post the dial plan from your VoIP home phone.

[kurun]

Try 500 and 600 for Voice Mail and Echo test respectively from your Voxalot account.

They should also work.

Check if your ATA or VoIP phone has some native codes (*xx) which may be intercepting the *50/*60 characters and not passing them to Voxalot.

This is a common problem with some devices, but the feature can be shut off in your ATA settings, or you can use the alternate string above.

You can bypass this problem (*xx not being passed through) in the Voxalot dial plan by picking a string that will get passed to Voxalot and replacing it there. This can create a messy dial plan, and you have to be careful to make sure the dial plan does not manipulate actual numbers that you need to reach.

Regards

[Stoker]

I too am having trouble with *500 and *600. When I dial either *500 or *600, the softphone indicates connection, but I get no audio.

I've been using Voxalot for 2+ years, but noticed that my voicemail stopped working reliably about a month ago. I'm using X-Lite with the Basic (free) Voxalot service. My dialplan is the X-Lite default:

#1\a\a.T;match=1;prestrip=2;

I can perform echo tests on other services (e.g. 1-747-474-3246@sipphone.com) successfully.

Any ideas?

[Stoker]

I'm still hoping for an answer....

[boatman]

Originally Posted by Stoker

I'm still hoping for an answer....

I don't know what the problem is and I'm not really familiar with X-Lite. Are you using Voxalot on the standard SIP port (5060)? This seems like a problem I have seen in Linksys ATAs; when using one of Voxalot's alternate SIP ports it's important to use "Outbound Proxy:", otherwise audio doesn't work for 500 and 600.

Maybe you should post your X-Lite's settings, someone may be able to double check them for you. You also might want to describe your LAN, router and NAT situation regarding the computer you are using for X-Lite.

[Stoker]

Thanks for triggering the ole brain cells boatman!

The solution is to add the port number to the proxy address. So in the instructions for Configuring your X-Lite Softphone to Use Voxalot, Step 4 should say:

• Address: us.voxalot.com:5060

This fixes X-Lite to be able to call voicemail and echo test (*500 & *600.)

- Stoker

[boatman]

Originally Posted by Stoker

Thanks for replying boatman. Your questions triggered a solution!

It turns out that the recommended X-Lite setup settings, as posted on on the Voxalot FAQ's (HERE), need to be modified to include the port number.

In Step 4, it should say:
* Domain: voxalot.com:5060
* Address: us.voxalot.com:5060

Note the addition of ":5060" on both lines. This fixes the problem.

I wonder if there's a way to get that FAQ page updated?

It's a wiki, so anyone can register and make changes.

[boatman]

Originally Posted by Stoker

This fixes X-Lite to be able to call voicemail and echo test (*500 & *600.)
- Stoker

That's great! Other X-Lite users will be grateful for your discovery.

By the way, I got 3 or 4 messages on this thread from you. It looks like you were trying to post something. Apparently some kind of anti-spam bot erased your messages by mistake, or did you erase them yourself?

[Stoker]

I've edited the FAQ to include port 5060 in the proxy address. Thanks again boatman!