Dialplan Calling Not Working - Page 2

martin · 07-01-2006, 02:28 AM

Miles,

Please PM me your 6 digit number so we can take a look.

martin · 07-01-2006, 10:20 AM

Ok Miles I had a look. A couple of things to try:

1. If you are in New York I would suggest using voxalot.com instead of voxalot.com.au. If you want to make this change you need to do so in 2 places

- On Member Details page change "Preferred Server" allow approx 5 mins for VoXaLot to propagate changes and up to 1 hour for your provider to expire their registry entry.
- In your ATA configure it to point to voxalot.com

2. Your providers are all setup using the default Codecs:

g729;ilbc;gsm;ulaw;alaw

I would double check these against what your provider(s) support and ammend accordingly.

3. Once these changes have taken place perform the following sanity checks:

- Dial 600 (echo test)
- Dial *011188888 (SIP Broker test number)
- Dial 18005551212 (ENUM test)

If these work then try dialling via your provider again.

3. Once these changes are complete

miles · 07-04-2006, 06:13 AM

Thank you very much for your help. I made the change from voxalot.com.au to voxalot.com and that made the difference. I'm still having some trouble with Inphonex, but Sipphone seems to work quite well, at least while making free calls. I'd be very nervous about spending any money with them. I've heard horror stories.

07-01-2006, 02:28 AM	#11
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Miles, Please PM me your 6 digit number so we can take a look. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

07-01-2006, 10:20 AM	#12
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Ok Miles I had a look. A couple of things to try: 1. If you are in New York I would suggest using voxalot.com instead of voxalot.com.au. If you want to make this change you need to do so in 2 places - On Member Details page change "Preferred Server" allow approx 5 mins for VoXaLot to propagate changes and up to 1 hour for your provider to expire their registry entry. - In your ATA configure it to point to voxalot.com 2. Your providers are all setup using the default Codecs: g729;ilbc;gsm;ulaw;alaw I would double check these against what your provider(s) support and ammend accordingly. 3. Once these changes have taken place perform the following sanity checks: - Dial 600 (echo test) - Dial 011188888 (SIP Broker test number) - Dial 18005551212 (ENUM test) If these work then try dialling via your provider again. 3. Once these changes are complete __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.*

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough	ctylor	Voxalot General	5	04-28-2010 12:52 AM
Dial plan not working	povlhp	Voxalot Support	4	05-27-2007 08:42 PM
WebCalback is not working	flaquadrat	Voxalot Support	9	05-09-2007 07:29 AM
VoXaLot stopped working two days ago	ymhee_bcex	Voxalot Support	2	03-12-2007 09:59 PM

07-04-2006, 06:13 AM	#13
miles Junior Member Join Date: Feb 2006 Location: New York,NY Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Thank you very much for your help. I made the change from voxalot.com.au to voxalot.com and that made the difference. I'm still having some trouble with Inphonex, but Sipphone seems to work quite well, at least while making free calls. I'd be very nervous about spending any money with them. I've heard horror stories.