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Unread 09-18-2007, 11:56 AM   #1
lulucachoo
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Default Incoming calls not working

Hey!

I've got voxalot set up on my SPA3k and it's been working fine until a couple of days ago and now when i call my number through SIPBroker or a DID I get cut off, and then ten seconds later the voxalot phone rings and I pick it up to hear silence.

It's not my router or firewall etc. and I know this because I've tried other providers and they worked fine.

Any ideas?

Thanks

260292
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Unread 09-19-2007, 06:05 AM   #2
emoci
 
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-I know this may seem basic, but resetting the SPA would be the first thing to do (power off, wait a minute and power back on)
-Ensure that there are no changes
-Preferably make sure you have STUN set up
-Ensure router has UPnP active (or ports open and pointed to SPA)
-Try calling from a different SIP Broker PSTN access number if possible
-Ensure you have not made any changes lately to Symmetric NAT handling (the setting on the VoXalot main page when you log in)
-Enter your VoXalot SIP URI here and see if the ECHO Test call comes in SIPBroker - EziDial
-Make sure there are no Internet Connection problems (although you mention other providers work). Run a speedtest, or maybe VoIP test at TestYourVoIP.com

Last edited by emoci; 09-19-2007 at 06:07 AM.
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Unread 09-19-2007, 08:00 AM   #3
lulucachoo
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Thank you emoci!

I think it was the UPnP in the end! Oops!

Every company should have a support forum just like this!

Thanks again!
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