Registration doesn't seem to work

ymhee_bcex · 09-29-2007, 10:31 PM

I have a Premium account and I am trying to set up incoming calls from my VSP (TiVi - Sveiks). I set it up successfully in X-Lite, to make sure that there are no problems with VSP and with what I am doing.

Additionally, the calls through SIP broker to my Voxalot number have no problems, either.

The provider in VSP screen shows as registered; however, when I call in, I am getting fast busy signal. Important, that when I register FWD, everything seems to work OK. (yes, I turn off FWD registration when I turn on TiVi registration - in fact, I turned on FWD only for troubleshooting).

So, it looks like the problem is somewhere between TiVi and Voxalot. TiVi says that since X-lite and ATA work fine - they don't see any problem on their side. Obviously, since FWD is working fine, too - it's not generic Voxalot problem, either. Is there anything you can suggest to troubleshoot this problem further?

TIA
Felix

martin · 09-30-2007, 02:35 AM

From our experience the problem you describe is usually due to the fact that the provider does not honor the registration contact.

i.e. Instead on sending the inbound to sip:xxxxxx@us.voxalot.com they send it to sip:9876512344@us.voxalot.com where 9876512344 is your provider account.

We recently help a local provider MyNetFone - Your VoIP Broadband Phone Service - Leading Australian VoIP Service Provider for Residential VoIP & Business VoIP Solutions resolve this problem.
.

affinity · 09-30-2007, 04:30 AM

Would it be possible to do account aliases so that 9876512344 would map to a user's voxalot account?

09-29-2007, 10:31 PM	#1
ymhee_bcex Junior Member Join Date: Mar 2007 Posts: 9 Thanks: 2 Thanked 0 Times in 0 Posts	Registration doesn't seem to work I have a Premium account and I am trying to set up incoming calls from my VSP (TiVi - Sveiks). I set it up successfully in X-Lite, to make sure that there are no problems with VSP and with what I am doing. Additionally, the calls through SIP broker to my Voxalot number have no problems, either. The provider in VSP screen shows as registered; however, when I call in, I am getting fast busy signal. Important, that when I register FWD, everything seems to work OK. (yes, I turn off FWD registration when I turn on TiVi registration - in fact, I turned on FWD only for troubleshooting). So, it looks like the problem is somewhere between TiVi and Voxalot. TiVi says that since X-lite and ATA work fine - they don't see any problem on their side. Obviously, since FWD is working fine, too - it's not generic Voxalot problem, either. Is there anything you can suggest to troubleshoot this problem further? TIA Felix

09-30-2007, 02:35 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	From our experience the problem you describe is usually due to the fact that the provider does not honor the registration contact. i.e. Instead on sending the inbound to sip:xxxxxx@us.voxalot.com they send it to sip:9876512344@us.voxalot.com where 9876512344 is your provider account. We recently help a local provider MyNetFone - Your VoIP Broadband Phone Service - Leading Australian VoIP Service Provider for Residential VoIP & Business VoIP Solutions resolve this problem. . __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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09-30-2007, 04:30 AM	#3
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Would it be possible to do account aliases so that 9876512344 would map to a user's voxalot account?