Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 02-12-2007, 10:40 AM   #1
Jamx58
Junior Member
 
Join Date: Feb 2007
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Jamx58 is on a distinguished road
Default Difficulty with outgoing calls

Hi I am a new user and having trouble making an outgoing call.

My ATA (Belkin 4 port) is registered with Voxalot.

My providers (Astratel and MyNetFone) are registered.

Description Username Host Active Status
Astratel 8888XXXX sip04.astrasip.com.au Yes Registered
MyNetFone 0912XXXX sip00.mynetfone.com.au Yes Registered


My dial plan is setup.

Priority Pattern Replacement Provider Active
1 _0011. ${EXTEN} Astratel Yes
2 _07. ${EXTEN} MyNetFone Yes
3 _02. ${EXTEN} MyNetFone Yes
4 _04. ${EXTEN} MyNetFone Yes
5 _41. ${EXTEN} MyNetFone Yes


I get music each time I dial a number.

Help will be greatly appreciated.

Thanks

JamX58
Jamx58 is offline   Reply With Quote
Unread 02-12-2007, 10:46 AM   #2
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Not sure where the music is coming from as we certainly don't play any.

Please check what happens when you dial:

*600 and
600

and report back

Thanks
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 02-12-2007, 11:10 AM   #3
Jamx58
Junior Member
 
Join Date: Feb 2007
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Jamx58 is on a distinguished road
Default

On further investigation the ATA PSTN fallover light comes on before the music starts.

The ATA appears to be sucessfully registered with Voxalot.

Thanks.
Jamx58 is offline   Reply With Quote
Unread 02-12-2007, 11:18 AM   #4
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Does *600 and/or 600 work or do these numbers cause the same problem?
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 02-12-2007, 11:21 AM   #5
Jamx58
Junior Member
 
Join Date: Feb 2007
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Jamx58 is on a distinguished road
Default

Same problem for both numbers.

thanks
Jamx58 is offline   Reply With Quote
Unread 02-12-2007, 11:23 AM   #6
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Ok, so the first thing we need to do is get *600 working. Can you please PM your 6 digit number and I will confirm if it is registered at the server.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 02-13-2007, 11:34 AM   #7
Jamx58
Junior Member
 
Join Date: Feb 2007
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Jamx58 is on a distinguished road
Default

Problem solved once I set VoXalot up on Voip account 1.

Thanks for your assistance Martin
Jamx58 is offline   Reply With Quote
Unread 02-13-2007, 11:35 AM   #8
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Thanks for sharing the solution,
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Voicestick unable to make outgoing calls 244751 Voxalot Support 4 02-16-2007 02:23 AM
Newbie - Can't get outgoing calls to work alan99 Voxalot Support 3 02-05-2007 10:36 PM
Any outages with Voxalot Service - No Outgoing calls shibukraj Voxalot Support 5 11-21-2006 05:02 PM
Voxalot.com.au busy signal for outgoing calls stingray Voxalot Support 0 10-07-2006 03:40 PM
Outgoing calls not working wmp Voxalot Support 11 09-24-2006 09:28 AM


All times are GMT. The time now is 01:24 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.