Voxalot Account suddenly stopped accepting DID calls

[richard]

Hello

I have been using DIDWW for over a year and successfully receiving calls via my DID number to my Voxalot extension, until about 1 week ago. (Co-incidently while I was travelling and needed it)

Now, whenever someone calls my DIDWW number (which forwards to my Voxalot extension), i just hear a clicking sound and the call is disconnected.

To troubleshoot, I forwarded the DIDWW number to my Dad's Voxalot extension and everything works fine. This therefore confirms that the problem doesn't seem to be on the DIDWW end.

Can anyone at Voxalot look at the logs for my extension and see what seems to be happening? I can PM my extension if/when asked.

Thanks in advance


Richard

[richard]

Hi Moderators

This is a support questions specific to my account.

Am I posting it to the right place? I've not been able to receive incoming calls in over a week and would like to get it working again soon on my Voxalot extension.

Thanks

Richard

Originally Posted by richard

Hello

I have been using DIDWW for over a year and successfully receiving calls via my DID number to my Voxalot extension, until about 1 week ago. (Co-incidently while I was travelling and needed it)

Now, whenever someone calls my DIDWW number (which forwards to my Voxalot extension), i just hear a clicking sound and the call is disconnected.

To troubleshoot, I forwarded the DIDWW number to my Dad's Voxalot extension and everything works fine. This therefore confirms that the problem doesn't seem to be on the DIDWW end.

Can anyone at Voxalot look at the logs for my extension and see what seems to be happening? I can PM my extension if/when asked.

Thanks in advance


Richard

[emoci]

This user had a similar problem (also with DIDWW) http://forum.voxalot.com/voxalot-sup...d-voxalot.html

In that case he found that opening a range of ports and forwaridng them to the ATA's IP resolved the issue...http://forum.voxalot.com/voxalot-sup...html#post17706

See if it helps...

[richard]

Emoci

I don't understand why it would suddenly stop working when there was no such port forwarding existing before.

I use multiple phones (softphone, Hardphones, etc.) so this would be a lot of port forwarding and their IPs would be changed from time to time.

Can someone figure out why this sudden change has taken place.

Also, what if I open a new Voxalot account, how do I get my premium account status transfered to it?

Richard

Originally Posted by emoci

This user had a similar problem (also with DIDWW) http://forum.voxalot.com/voxalot-sup...d-voxalot.html

In that case he found that opening a range of ports and forwaridng them to the ATA's IP resolved the issue...http://forum.voxalot.com/voxalot-sup...html#post17706

See if it helps...

[richard]

Hi Martin/EMOCI or Voxalot Support

I created a new Voxalot Account (Extension) and forwarded my DIDWW number to this new extension. Everything works perfectly. The SIP phones ring, I can answer them or if I don't answer, it goes to Voicemail.

When my DID is associated with my old Voxalot extension, I just hear a clicking sound and the call never goes through.

As the new Voxalot extension works, but the old one doesn't, how do I transfer over my Premium account to the new extension. Preferably I would like the old extension fixed, but I don't know how to have this done.

Thanks in advance


Richard

[richard]

I just confirmed that ALL INCOMING calls to my Voxalot extension are failing in the same way.

So its not just calls via DIDWW, but also calls from another Voxalot extension and via SipBroker. They continue to fail (does not go to voicemail) even when I shut off all my SIP devices and am completely unregistered.

When I register my new test extension with my sip devices, everything works fine.

Richard

[richard]

With the help of EMOCI and Kurun, the issue has been resolved.