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Unread 05-04-2007, 09:43 PM   #1
vssg
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Smile Callcentric Provider registration

Hi,

I registered my callcentric plan with voxalot but none of my outbound calls seem to be going through. I seem to hit a message that starts with we re sorry and then the call drops. Callcentric support says that they have not recieved any invites? Where have I gone wrong ?

thanks in advance
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Unread 05-04-2007, 10:32 PM   #2
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Setting Register to yes within the Voxalot provider detail's screen means incoming calls to your Callcentric number will ring your Voxalot account.

Did you set up a Callcentric entry under the Voxalot Dial Plan so your calls out will use it as a provider? Voxalot doesn't know who to use as a provider for your calls out until you set up instructions in your Dial Plan page of your account portal on Voxalot. It sounds like that could be your problem.
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Unread 05-05-2007, 12:36 AM   #3
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Thank you your reply has solved my issue
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Unread 11-05-2007, 04:27 PM   #4
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I've just discovered that Callcentric does not need to be SIP Registered for incoming calls.

At CC, you can set up call treatments and redirect all calls to:
voxalotid @ [au|us|eu].voxalot.com

From experience, I have found that using no cluster code is less reliable and sometimes incoming calls go straight to voicemail; this issue doesn't seem to crop up if using the cluster code.
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