Voicemail Problem

333112 · 01-17-2008, 11:48 PM

Greetings All

I login to Voxalot using a Cisco 7960 running SIP 8.6. DTMF is working fine

My MWI has been triggered despite the fact that Voicemail has not been activated on the Voxalot Site user menu (Basic free)

I call in to Voicemail (*500) and enter password. (9999)

There are apparently 4 messages for me but in fact each one is zero length, if I choose 'message delete' I get the prompt 'message deleted' - I then repeat this listening to the next message and deleting it. Then I press # to logout.

Logging in again a few minutes later tells me again that I still have four messages and of course the MWI doesn't clear.

I also tried sending the messages to a folder - the nice American lady tells me they have been sent there but lo and behold they appear back in the original message folder!

Could someone let me know how I can delete the 'messages' and clear my MWI please ?

martin · 01-18-2008, 01:46 AM

Hi,

I manually went in and purged the voicemail. If you are still having problems please let me know.

rusmike · 10-24-2008, 05:33 AM

Hi Martin,

I've got a similar problem. I have 14 empty voice messages and cannot delete them. After pressing 7, the voice prompts says "message deleted" but when I call 500 again the number of messages is unchanged. Could you help me get rid of them?

Thanks!

Mike

martin · 10-24-2008, 07:14 AM

Quote:

Originally Posted by rusmike

Hi Martin,

I've got a similar problem. I have 14 empty voice messages and cannot delete them. After pressing 7, the voice prompts says "message deleted" but when I call 500 again the number of messages is unchanged. Could you help me get rid of them?

Thanks!

Mike

Please PM me your account number.

wvh · 11-06-2008, 03:23 PM

I have the same problem with my voicemail. After deleting messages, they are there on next log in. Acct 559322.

martin · 11-15-2008, 11:57 AM

Quote:

Originally Posted by wvh

I have the same problem with my voicemail. After deleting messages, they are there on next log in. Acct 559322.

Voicemail manually purged

VoipAlot · 12-16-2008, 06:55 PM

This is strange.

I also find that when users call me, rather than ring 8 times, and go to voicemail, it diverts after 2 rings!

I have no other voicemail setup, voicemail is setup at your server, not at the device.
It's just not making sense.....

I will get emails informing me of a voicemail message and sometimes 90-50% of the messages wll have problems....

Thanks!

01-17-2008, 11:48 PM	#1
333112 Junior Member Join Date: Feb 2007 Location: Portugal Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Voicemail Problem Greetings All I login to Voxalot using a Cisco 7960 running SIP 8.6. DTMF is working fine My MWI has been triggered despite the fact that Voicemail has not been activated on the Voxalot Site user menu (Basic free) I call in to Voicemail (500) and enter password. (9999) There are apparently 4 messages for me but in fact each one is zero length, if I choose 'message delete' I get the prompt 'message deleted' - I then repeat this listening to the next message and deleting it. Then I press # to logout. Logging in again a few minutes later tells me again that I still have four messages and of course the MWI doesn't clear. I also tried sending the messages to a folder - the nice American lady tells me they have been sent there but lo and behold they appear back in the original message folder! Could someone let me know how I can delete the 'messages' and clear my MWI please ? Last edited by 333112; 01-17-2008 at 11:50 PM.*

01-18-2008, 01:46 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi, I manually went in and purged the voicemail. If you are still having problems please let me know. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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10-24-2008, 05:33 AM	#3
rusmike Junior Member Join Date: Oct 2007 Posts: 3 Thanks: 0 Thanked 1 Times in 1 Posts	Hi Martin, I've got a similar problem. I have 14 empty voice messages and cannot delete them. After pressing 7, the voice prompts says "message deleted" but when I call 500 again the number of messages is unchanged. Could you help me get rid of them? Thanks! Mike

11-06-2008, 03:23 PM	#5
wvh Junior Member Join Date: Mar 2008 Posts: 7 Thanks: 1 Thanked 0 Times in 0 Posts	I have the same problem with my voicemail. After deleting messages, they are there on next log in. Acct 559322.

12-16-2008, 06:55 PM	#7
VoipAlot Member Join Date: Sep 2008 Posts: 33 Thanks: 7 Thanked 5 Times in 1 Posts	This is strange. I also find that when users call me, rather than ring 8 times, and go to voicemail, it diverts after 2 rings! I have no other voicemail setup, voicemail is setup at your server, not at the device. It's just not making sense..... I will get emails informing me of a voicemail message and sometimes 90-50% of the messages wll have problems.... Thanks!