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Voxalot Support Support for the Voxalot service. |
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06-10-2009, 01:53 PM | #1 |
Junior Member
Join Date: Apr 2009
Posts: 1
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"Request Sent" Reg. Status for provider
Hello,
I'm having problem with my provider. The Reg. Status is always "Request Sent". I can use this provider for outbound call without any problem. But when I dial my inbound DID number all I got is busy tone. My member ID is 866526. Please help. Regards, Tom Kao Last edited by tompuppy; 06-10-2009 at 02:13 PM. |
06-11-2009, 04:21 PM | #2 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
Req.Sent usually signifies that there is an issue with User/Pass...but the fact that you can make outgoing calls makes that unlikely... The other possibility is that the provider is responding to the incorrect address ... eg. responding to username-of-provider@VoXalotIP instead of username-of-VoXalot@VoXalotIP The last thing to try is (if this was just a sudden glitch either on the VoXalot or your provider's side): -Edit you provider -Enter a wrong password and resubmit the registration -This will cause the registration to fail -Then go back, edit and turn SIP Register Off -Allow 1-2 hours after you've turned it off -Go back, re-enter the correct information, turn ON SIP Registration and resubmit -Hopefully it'll register this time |
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