Cant receive calls with certain VSPs

CableRider · 12-02-2006, 10:07 AM

I have registered 4 accounts with different providers (Pennytel, Faktortel, Mynetfone and Freshtel) on my Voxalot account, and registered my SPA3000 ATA to my VoXaLot account. I do not any forwarding set on my account. When I call two of these numbers (Pennytel and Faktortel), my SPA3000 rings, as expected. But when I call the other two (Mynetfone & Freshtel) I just get an engaged tone.

At first I thought it was because the latter two block incoming calls from other providers. But the more I thought about it, from the providers' perspective, these would be outgoing calls, not incoming.

Can anyone offer an explanation?

martin · 12-03-2006, 07:56 AM

Are you calling the numbers from your ATA registered to VoXaLot?

On the dial plan list page there is a test feature. When you enter the numbers that are not working does it give you any clues as to why it is possibly not working?

CableRider · 12-04-2006, 12:40 AM

No, these accounts are registered with VoXaLot. In turn, VoXaLot is registered on my SPA3000. I then use a 2nd ATA on my LAN (a PAP2) to call. So on the PAP2, I register another Pennytel account (I have 2 Pennytel accounts), and call the VoXaLot-registered Pennytel account. This works - the SPA3000 registered to VoXaLot rings. This also works with Faktortel, but not with Mynetfone nor Freshtel.

mjwills · 01-05-2007, 08:27 PM

I wonder if the info at http://www.sipbroker.com/sipbroker/a...iderWhitePages is relevant.

All the providers you say aren't working have a red tick next to them. Faktortel has a green tick. Pennytel has a red tick - but it might be working since the call originated from another Pennytel account (try from a different provider to Pennytel).

CableRider · 01-26-2007, 12:11 AM

Quote:

Originally Posted by mjwills

Pennytel has a red tick - but it might be working since the call originated from another Pennytel account

In exactly the same way that I used a PT account to successfully call another PT account that is registered on VoX, I'm trying to use a MNF account to call another VoX-registered MNF account. All I get is the engaged signal.

12-02-2006, 10:07 AM	#1
CableRider Junior Member Join Date: Nov 2006 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Cant receive calls with certain VSPs I have registered 4 accounts with different providers (Pennytel, Faktortel, Mynetfone and Freshtel) on my Voxalot account, and registered my SPA3000 ATA to my VoXaLot account. I do not any forwarding set on my account. When I call two of these numbers (Pennytel and Faktortel), my SPA3000 rings, as expected. But when I call the other two (Mynetfone & Freshtel) I just get an engaged tone. At first I thought it was because the latter two block incoming calls from other providers. But the more I thought about it, from the providers' perspective, these would be outgoing calls, not incoming. Can anyone offer an explanation?

12-03-2006, 07:56 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Are you calling the numbers from your ATA registered to VoXaLot? On the dial plan list page there is a test feature. When you enter the numbers that are not working does it give you any clues as to why it is possibly not working? __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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12-04-2006, 12:40 AM	#3
CableRider Junior Member Join Date: Nov 2006 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	No, these accounts are registered with VoXaLot. In turn, VoXaLot is registered on my SPA3000. I then use a 2nd ATA on my LAN (a PAP2) to call. So on the PAP2, I register another Pennytel account (I have 2 Pennytel accounts), and call the VoXaLot-registered Pennytel account. This works - the SPA3000 registered to VoXaLot rings. This also works with Faktortel, but not with Mynetfone nor Freshtel.

01-05-2007, 08:27 PM	#4
mjwills Junior Member Join Date: Jan 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I wonder if the info at http://www.sipbroker.com/sipbroker/a...iderWhitePages is relevant. All the providers you say aren't working have a red tick next to them. Faktortel has a green tick. Pennytel has a red tick - but it might be working since the call originated from another Pennytel account (try from a different provider to Pennytel).