Unable to receive calls from DID's.

ish2mish · 09-06-2008, 06:47 AM

Hi All,

I'm having trouble receiving any calls from my DID's setup in voxalot, I have two setup both experience the same problem. I have ensured that within Voxalot that voicemail is not Active.

When I try to call both DID's they go straight to voicemail. Both accounts show they are registered and also SIP Register = Yes.

I know they are both registered as I can make outgoing calls and the Dial Plans are working fine.

I'm using a Netcomm NB9w modem where I have registered my sip settings to au.voxalot.com This appears to be fine as in the logs it shows
Phone 1 Current Status: Register to the SIP Proxy Succeed
If I add each Provider as a test to the Netcomm I can make / recieve calls so the problem seems to be only when I use voxalot.

Do I have to setup a Call Connection rule list to receive incoming calls? I have tried to do this, forward the calls to voxalot number, still go straight to voicemail. If I forward calls to my mobile phone that works.

I think i must have missed some confriguration, can anyone point me in the right direction?? Or have any ideas??

Many thanks.

ish2mish · 09-06-2008, 08:34 AM

I installed X-Lite software to test if I could receive calls.. I was able to. I then found a BETA firmware for my Netcomm NB9W modem and applied it, this seems to have fixed the problem and I can now receive calls

Very Happy!

I also added a rule under Call Connection to forward any inbound number / provider to my voxalot number.

Cheers

09-06-2008, 06:47 AM	#1
ish2mish Junior Member Join Date: Sep 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Unable to receive calls from DID's. Hi All, I'm having trouble receiving any calls from my DID's setup in voxalot, I have two setup both experience the same problem. I have ensured that within Voxalot that voicemail is not Active. When I try to call both DID's they go straight to voicemail. Both accounts show they are registered and also SIP Register = Yes. I know they are both registered as I can make outgoing calls and the Dial Plans are working fine. I'm using a Netcomm NB9w modem where I have registered my sip settings to au.voxalot.com This appears to be fine as in the logs it shows Phone 1 Current Status: Register to the SIP Proxy Succeed If I add each Provider as a test to the Netcomm I can make / recieve calls so the problem seems to be only when I use voxalot. Do I have to setup a Call Connection rule list to receive incoming calls? I have tried to do this, forward the calls to voxalot number, still go straight to voicemail. If I forward calls to my mobile phone that works. I think i must have missed some confriguration, can anyone point me in the right direction?? Or have any ideas?? Many thanks. Last edited by ish2mish; 12-29-2008 at 10:37 PM.

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09-06-2008, 08:34 AM	#2
ish2mish Junior Member Join Date: Sep 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	I installed X-Lite software to test if I could receive calls.. I was able to. I then found a BETA firmware for my Netcomm NB9W modem and applied it, this seems to have fixed the problem and I can now receive calls Very Happy! I also added a rule under Call Connection to forward any inbound number / provider to my voxalot number. Cheers