Call forwarding issue

mrblack · 11-07-2008, 08:24 AM

I have Gotalk registered to voxalot.

When I set up a call forward to my mobile through voxalot, I get no audio whatsoever.

The caller doesn't hear ringing on their end and when I pick up the call, there is no audio either way.

Am I missing something here? If I register my ata direct to gotalk and call forward it is fine.

mrblack · 11-07-2008, 11:59 PM

Anyone able to help with this?

emoci · 11-08-2008, 01:03 AM

Quote:

Originally Posted by mrblack

Anyone able to help with this?

Is the Call Forward at least happening (is your phone ringing at least)?

I would suggest adjusting your codecs to this:
ulaw;alaw;g726;g729;ilbc;gsm

I would also go through this (test actual calls not just forwarding):
HowTo: 6 Steps To Optimize Your Audio - Voxalot FAQ

mrblack · 11-08-2008, 01:13 PM

Yes, my cell does ring and I can answer the call but can't hear the other party and they can't hear me either.

The suggested codecs from gotalk are:
Codec order g729 > g723 (6.4Kb) > g711a

I have set just g729 in the my gotalk settings in voxalot, should I be setting any others?

Actual calls work fine 100% of the time and I have been through the optimise audio steps.

emoci · 11-09-2008, 05:58 PM

Quote:

Originally Posted by mrblack

Yes, my cell does ring and I can answer the call but can't hear the other party and they can't hear me either.

The suggested codecs from gotalk are:
Codec order g729 > g723 (6.4Kb) > g711a

I have set just g729 in the my gotalk settings in voxalot, should I be setting any others?

Actual calls work fine 100% of the time and I have been through the optimise audio steps.

1. Try the codec string as I suggested above

2. Since normal outgoing calls work fine, a question:

Is Optimize Audio currently set to Yes by any chance? If it is set to Yes, set it back to No (this may mess with normal outgoing calls, but just quickly test to see if Call Forwarding improves)

If this is the case you may want to create two entries for GoTalk (one with Optimize Audio set to Yes and used for outgong calls, and a second with Optimize Audio set to No and used for Call Forwarding)

mrblack · 11-09-2008, 09:55 PM

I tried all as suggested but still the same result. I tried both with optimise audio & without.....

I really want to get this working before I go overseas so callers can still get to me.

Is there anything voxalot can do to assist, considering I am paying for a service that isn't quite working?

BTW thanks for your help so far emoci!

11-07-2008, 08:24 AM	#1
mrblack Junior Member Join Date: Nov 2008 Location: Perth Posts: 14 Thanks: 1 Thanked 1 Times in 1 Posts	Call forwarding issue I have Gotalk registered to voxalot. When I set up a call forward to my mobile through voxalot, I get no audio whatsoever. The caller doesn't hear ringing on their end and when I pick up the call, there is no audio either way. Am I missing something here? If I register my ata direct to gotalk and call forward it is fine.

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11-07-2008, 11:59 PM	#2
mrblack Junior Member Join Date: Nov 2008 Location: Perth Posts: 14 Thanks: 1 Thanked 1 Times in 1 Posts	Anyone able to help with this?

11-08-2008, 01:13 PM	#4
mrblack Junior Member Join Date: Nov 2008 Location: Perth Posts: 14 Thanks: 1 Thanked 1 Times in 1 Posts	Yes, my cell does ring and I can answer the call but can't hear the other party and they can't hear me either. The suggested codecs from gotalk are: Codec order g729 > g723 (6.4Kb) > g711a I have set just g729 in the my gotalk settings in voxalot, should I be setting any others? Actual calls work fine 100% of the time and I have been through the optimise audio steps.

11-09-2008, 09:55 PM	#6
mrblack Junior Member Join Date: Nov 2008 Location: Perth Posts: 14 Thanks: 1 Thanked 1 Times in 1 Posts	I tried all as suggested but still the same result. I tried both with optimise audio & without..... I really want to get this working before I go overseas so callers can still get to me. Is there anything voxalot can do to assist, considering I am paying for a service that isn't quite working? BTW thanks for your help so far emoci!