Can't Make Calls Anymore with Providers

richard · 05-19-2006, 03:21 PM

Hello

Recently NONE of my calls through the “providers” I setup on Voxalot has been going through.

I have two providers setup (vBuzzer and SipDiscount). Both use to work fine with Voxalot.

When I try to make a call, I get the eyebeam system message “Called failed: Not found”

All calls go through via my other SIP Accounts.

Can you help?

Richard

richard · 05-23-2006, 01:42 PM

Hello

Still can't make any calls using the setup "providers".

Can Support help at all?

Richard

affinity · 05-23-2006, 02:46 PM

Do you have any dial plans?

If so, maybe do a test on the dial plan page and see what the result should be... if it isn't right, then you may need to adjust your dial plan rules.

richard · 05-23-2006, 09:18 PM

Hi Affinity

Yes I use dialplans to tell Voxalot which provider to use.

When I use the test functionality, it works fine and says it will route the call through the expected VSP, but when I dial using eyeBEAM through Voxalot, the call fails.

It used to work fine before and I made no changes.

Also, It fails not on one provider, but two.

Any ideas? Support?

Richard

ctylor · 05-23-2006, 10:15 PM

You probably need to troubleshoot more to narrow down the problem. Does configuring your softphone to directly use the providers (instead of going through Voxalot) still work for you or is that down too? How about does Voxalot's webcall service still work for you?

richard · 05-24-2006, 06:57 PM

I have no dialplan or special configuration in the softphone (eyeBeam 1.5.5) setup. The WebCall service works fine!

Bascially, the call should be sent directly to the Voxalot Proxy and processed per the Voxalot (on Voxalot's server) dialplan, which says to use the appropriate VSP (provider) based on the number dialed.

It does not do this.

Here are my test results:

A call to:18001234567 will get forwarded to sip:18001234567@tf.voipmich.com

A call to:1416123456 will get forwarded to sip:1416123456@vbuzzer.com:80

A call to:12121233456 will get forwarded to sip:0012121233456@sip1.sipdiscount.com

Only the first one to the 800 number works. ( i think tf.voipmich.com is a built in provider in Voxalot)

The 2nd & 3rd ones fail. They use to work before.

I was hoping Voxalot Support would take a look at my Voxalot config. Its seems pretty correct to me.

Thanks in advance for your help.

Richard

05-19-2006, 03:21 PM	#1
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Can't Make Calls Anymore with Providers Hello Recently NONE of my calls through the “providers” I setup on Voxalot has been going through. I have two providers setup (vBuzzer and SipDiscount). Both use to work fine with Voxalot. When I try to make a call, I get the eyebeam system message “Called failed: Not found” All calls go through via my other SIP Accounts. Can you help? Richard

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05-23-2006, 01:42 PM	#2
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Hello Still can't make any calls using the setup "providers". Can Support help at all? Richard

05-23-2006, 02:46 PM	#3
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Do you have any dial plans? If so, maybe do a test on the dial plan page and see what the result should be... if it isn't right, then you may need to adjust your dial plan rules.

05-23-2006, 09:18 PM	#4
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Hi Affinity Yes I use dialplans to tell Voxalot which provider to use. When I use the test functionality, it works fine and says it will route the call through the expected VSP, but when I dial using eyeBEAM through Voxalot, the call fails. It used to work fine before and I made no changes. Also, It fails not on one provider, but two. Any ideas? Support? Richard

05-23-2006, 10:15 PM	#5
ctylor Join Date: Apr 2006 Location: Vancouver, BC Posts: 296 Thanks: 94 Thanked 53 Times in 27 Posts	You probably need to troubleshoot more to narrow down the problem. Does configuring your softphone to directly use the providers (instead of going through Voxalot) still work for you or is that down too? How about does Voxalot's webcall service still work for you?

05-24-2006, 06:57 PM	#6
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	I have no dialplan or special configuration in the softphone (eyeBeam 1.5.5) setup. The WebCall service works fine! Bascially, the call should be sent directly to the Voxalot Proxy and processed per the Voxalot (on Voxalot's server) dialplan, which says to use the appropriate VSP (provider) based on the number dialed. It does not do this. Here are my test results: A call to:18001234567 will get forwarded to sip:18001234567@tf.voipmich.com A call to:1416123456 will get forwarded to sip:1416123456@vbuzzer.com:80 A call to:12121233456 will get forwarded to sip:0012121233456@sip1.sipdiscount.com Only the first one to the 800 number works. ( i think tf.voipmich.com is a built in provider in Voxalot) The 2nd & 3rd ones fail. They use to work before. I was hoping Voxalot Support would take a look at my Voxalot config. Its seems pretty correct to me. Thanks in advance for your help. Richard