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Voxalot Support Support for the Voxalot service. |
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07-16-2007, 04:10 PM | #1 |
Junior Member
Join Date: Jul 2007
Posts: 8
Thanks: 1 Thanked 0 Times in 0 Posts |
Call forward error on early AM start and end times only...
I try to set up call forwarding only between 00:01 and 06:30 for weekdays. However, as soon as I activate it, all calls get forwarded, it is currently 12:00 (Noon).
I've verified that I have the correct time zone and server are set up for my account. I've tried: setting my times for GMT, to see if your server is not calculating them properly, but this time of day should still not get forwarded. It seems to be successful for forwarding times set from 16:30 to 23:59 (My other forwarding rule). My calls while testing around noon US EST are not being forwarded. I would like to know if this feature will be fixed, as it will influence my decision to subscribe to the pay accounts. |
07-16-2007, 09:49 PM | #2 |
Junior Member
Join Date: Jul 2007
Posts: 8
Thanks: 1 Thanked 0 Times in 0 Posts |
My afternoon forward isn't failing like the early morning one. It just plain doesn't forward once the time conditions are met. It appears that any form of time-based forwarding does not work.
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07-16-2007, 10:02 PM | #3 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
What timezone have you selected on the member details page. Also make sure the day setting is also correct?
This logic did not change as part of the upgrade. If you PM me your Voxalot account number I will take a look. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
07-17-2007, 01:54 AM | #4 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
It appears the date/time setting on U.S. server #2 was out of wack.
We have now re-synched the time and re-activated the NTP dameon to keep this server time up to date. I have also added a request for the times to be monitored on all servers as part of our routine monitoring. Thank you for your testing tonight cjlasich
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
10-22-2008, 04:40 AM | #5 |
Member
Join Date: Sep 2006
Location: Canada
Posts: 67
Thanks: 7 Thanked 0 Times in 0 Posts |
mistiming in Time Rules
It looks like there is the time synchronization problem again.
I am registered on the US server (I believe), and I set ‘Time Zone: GMT+3’ in my ‘Member Details’ Then I set a certain Time Rule in "Call Connection Rule". Then I tested Call Forwarding with my Time Rule and realized that it does not work most likely because of mistiming. Then I looked at Call Records: 22-10 04:22:21 04:22:45 1519xxxxxxx 00:00:00 The time in the record above is wrong. The actual time in GMT+3 was 08:22:21 to 08:22:45 (instead of 04:22:21 to 04:22:45). I second that Time Rules are extremely important for me. Is there any way to make sure the time is correct? Does it have anything to do this the choice of Time Zone? I mean is there any bug/issue with Time Zones? Last edited by rybshik; 10-22-2008 at 04:47 AM. |
10-22-2008, 10:07 AM | #6 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Hello,
I just checked all of the servers and the time was OK on each of them. As for the call records, I need to double check, but I believe the times listed are in GMT (UTC) time.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
10-22-2008, 03:29 PM | #7 | |
Member
Join Date: Sep 2006
Location: Canada
Posts: 67
Thanks: 7 Thanked 0 Times in 0 Posts |
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