|
Voxalot Support Support for the Voxalot service. |
Thread Tools | Display Modes |
05-09-2007, 12:24 AM | #1 |
Member
Join Date: Apr 2006
Posts: 48
Thanks: 0 Thanked 0 Times in 0 Posts |
Calling VoXaLot to VoXaLot
I am trying to set up an X-Lite softphone so I can call my ATA registered to VoXaLot. I have 2 accounts (one for each). My ATA is successfully registed to VoXaLot account 1. My softphone is successfully registed to Account 2. When I go into account 2 and do a test dial *06151XXXX it says that the call will be routed to 51XXXX@au.voxalot.com (which is what I want). When I try to dial this number in the softphone, it takes about 30 seconds, then comes back and says the person I am dialling is not available. I have tested the softphone using *266300 and it works fine. Any ideas what could be wrong?
Matt |
05-09-2007, 12:56 AM | #2 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Are either of the parties with iinet?
There seems to be a router problem with iinet at the moment.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
05-09-2007, 01:22 AM | #3 |
Member
Join Date: Apr 2006
Posts: 48
Thanks: 0 Thanked 0 Times in 0 Posts |
I'm actually not using any VSP other than VoXaLot. ie one voxalot account to another.
|
05-09-2007, 01:24 AM | #4 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Sorry I meant are either of the Voxalot account holders using iinet as an ISP?
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
05-09-2007, 01:45 AM | #5 |
Member
Join Date: Apr 2006
Posts: 48
Thanks: 0 Thanked 0 Times in 0 Posts |
Oh, sorry. No. I am using Optusnet at home and something else (don't know what) at work (no firewalls though). I know the work end is working as I can dial *266300 and it works. Just can't connect to home.
|
05-09-2007, 01:51 AM | #6 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
PM me the account you are trying to call and I will take a look.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
05-10-2007, 06:14 AM | #7 |
Member
Join Date: Apr 2006
Posts: 48
Thanks: 0 Thanked 0 Times in 0 Posts |
Still no luck - can anyone help?
Martin has confirmed that calls to my VoXaLot are being routed to the address where my ATA is registered. I have checked and ports 5060-5061 plus 16385 - 16482 are being forwarded by my router to the static IP address of my ATA. My ATA is correctly configured with User ID = my voxalot account number and my password is correct. I know it is correctly registered because I can make outbound calls, and using syslog I have confirmed they are being routed via voxalot.
But when I use my second VoXaLot account and dial my main voxalot numberr (which is registered to my ATA), the ATA doesn't ring - it just times out. Can anyone suggest anything to try? |
05-15-2007, 10:34 AM | #8 |
Member
Join Date: Apr 2006
Posts: 48
Thanks: 0 Thanked 0 Times in 0 Posts |
Help!
I still haven't got this working. Can anyone provide me with any advice?
|
05-15-2007, 10:39 AM | #9 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
What happens when you try from a SIP Broker access number?
Also, can you dial inbound into the X-Lite account?
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough | ctylor | Voxalot General | 5 | 04-28-2010 12:52 AM |
Can't get voice packets to bypass VoXaLot | v164 | Voxalot Support | 35 | 08-23-2009 10:25 PM |
VoXaLot not working with PBXes (VoXaLot as an extension of PBXes) | wilsonhlacerda | Voxalot Support | 31 | 12-09-2007 02:30 PM |
VoXaLot and FWD: sound issues when calling FWD | f7391 | Voxalot Support | 2 | 02-22-2007 08:56 PM |
Calling Blueface No from Voxalot does not work using Grandstream, works from SJ-phone | kurun | Voxalot Support | 0 | 12-30-2006 07:53 PM |