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Unread 01-24-2009, 12:13 AM   #11
emoci
 
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Quote:
Originally Posted by pengju View Post
I sent an email to Voxalot support couple of days ago to make sure the issues were solved with Keyyo as I couldn't make it work w/o SIP Registration. Since I didn't get any reply from Voxalot, I thought I would be solved and decided to upgrade to Premium. However, I still cannot make it work and the Reg. status for Keyyo remains on "Reg sent".

Could anyone use Voxalot and Keyyo successfully ? If yes, would you please be so nice to share your configuration informations or let me know what turn around you found to solve the issues ?

Many thanks in advance.


P.S. : *** To Voxalot support ****

I already posted on that topic but didn't get any feedback from Voxalot either (is there in fact any Voxalot support really beside other users on this forum ?).

Why mention Keyyo in Voxalot VSP list if it doesn't work ? Wouldn't it be easy to simply specify on Voxalot website which VSP do work, which one work with some potential issues and which one definitely do not work, and keep that list updated ?
As you'll notice from the posts above you, Keyyo does not seem to function well at the moment. As there is no new comments, Keyyo continues not to work.

Nothing has changed on the VoXalot end..., and you'll notice previously the issue was fixed on the Keyyo end.

The VSP list is simply a comparison for multiple Voip providers, and has nothing to do with their compatibility with VoXalot.

Also see http://forum.voxalot.com/voxalot-sup...solutions.html
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Unread 01-24-2009, 03:34 AM   #12
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Dear emoci,

Firstly, thanks for your answer as it is the first I can get on Voxalot's end.

1) You said :

'As you'll notice from the posts above you, Keyyo does not seem to function well at the moment. As there is no new comments, Keyyo continues not to work.'

Are you saying by default it doesn't work. I would expect the opposite and that the default (i.e. no new comment) would be that it work. Well, maybe jsut two different points of view.

More importantly, why didn't simply upfront answer the email I sent you asking about Keyyo compatibility with Voxalot ? Would have avoid a lot of waste of time and money (for me at least... as I wouldn't have subscribe to Voxalot Premium if you had).

2) You said :

'Nothing has changed on the VoXalot end..., and you'll notice previously the issue was fixed on the Keyyo end.'

I don't get it, is the issue fixed or not ?? why it still doesn't work then ?


3) You said :

'The VSP list is simply a comparison for multiple Voip providers, and has nothing to do with their compatibility with VoXalot.'

This is a bit too much I think. Are you saying here that you're providing information on your web site which have nothing to do with your own business and could even confuse potential customers ? then, why mention it ? don't you think at least a short comment re. compatibility with your service would be logical and useful to anyone ?


This being said, I understand there mgith be some commercial issues behind (as the Auth. Sent issue arose not only with Keyyo as far as I could see on the forum), and if you're saying there's no way to have Voxalot interoperate with Keyyo, then we can simply solve that by PM with a reimbursement of my Premium fee.

Many thanks in advance.
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Unread 01-24-2009, 05:10 AM   #13
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1. The status of Keyyo:

June 23, 2008: Keyyo Fails (http://forum.voxalot.com/voxalot-sup...html#post17418)
June 25, 2008: Keyyo Working (http://forum.voxalot.com/voxalot-sup...html#post17494)
June 27, 2008: Keyyo Not working (http://forum.voxalot.com/voxalot-sup...html#post17547)
June 27, 2008: Incoming with Keyyo works but status shown is incorrect (http://forum.voxalot.com/voxalot-sup...html#post17547)
June 29,2008: Keyyo not working (http://forum.voxalot.com/voxalot-sup...html#post17605)

My suspicion is that the problem is similar to this (which means little can be done on this end): http://forum.voxalot.com/voxalot-sup...html#post15138

2. This is the reason for the existence of the Global Provider Index (http://forum.voxalot.com/voxalot-sup...der-index.html).

It is meant to be a comparison tool between different providers, nothing more.

3. Please note I am simply a volunteer moderator not an admin. I am not on the receiving end of emails sent to VoXalot. As far as I know, all support provided is through this forum (not via email or any other methods).

As of Jan 17, 2009...Keyyo was added to a small list of services not compatible with VoXalot (found http://forum.voxalot.com/voxalot-sup...solutions.html ). That list currenlty includes:
Netvoip.ch
VoipMais
BroadVoice
megafone.hu
Oriunde.com
VBuzzer
Keyyo.net
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Unread 01-27-2009, 01:51 AM   #14
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Thank you for your answer, this is very valuable summary.

I had in fact sent my question to the indicated Voxalot contact email address ( info (a) voxalot.com) but never got any reply. I was not aware you were just a volunteer and thank you then even more for your help.

I'm just so surprised that no-one from Voxalot answered my basic question not provides any support.

As it appears that Keyyo is uncompatible with Voxalot and it's been a known issue for a while, could you please let me know who I should contact with here to get my Premium fee be reimbursed ?

Cheers
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