Nokia Support - Page 7

martin · 04-06-2007, 03:37 AM

Quote:

Originally Posted by Tranworld

It is a VSP service that comes with an integral DID so Voxalot is registered with the full service. If the E61 is registered directly with the VSP then the DID works. I have noted that:

1 - Another VSP (Aglow Alicom - Singapore Largest Store and Forward Fax Provider) have no problem with Voxalot, it register fine and calls In and OUT are opertional (same with DID attached)
2 - Even the ATA is not so reliable in ringing (sometime it does, somtime it doesn't)

Is it just the DID that causes this problem? Does an inbound call via the associated services work via Voxalot?

Tranworld · 04-06-2007, 04:43 AM

Not sure I understand what you mean by "associated services", because this service has integral DID its URI is indeed the DID@pfingo.com (in this case 31054500@pfingo.com)

So to call it via URI one would dial 31054500@pfingo.com

martin · 04-06-2007, 05:06 AM

Quote:

Originally Posted by Tranworld

Not sure I understand what you mean by "associated services", because this service has integral DID its URI is indeed the DID@pfingo.com (in this case 31054500@pfingo.com)

So to call it via URI one would dial 31054500@pfingo.com

If you dial 31054500@pfingo.com from a softphone say, does the E61 ring?

Tranworld · 04-06-2007, 05:44 AM

Hard to emulate, as I am on one Internet only, will need to organise someone to do that

Tranworld · 04-06-2007, 05:58 AM

It says "the person you are calling is unavailable, please call again". There was one time when it hit the Voxalot system and the message was "the extension xxxxx (Voxalot extnsion) is unavailble". It seems a bit unsteady

martin · 04-06-2007, 08:07 AM

If you PM me yor 6 digit account I will check the logs. It is a public holiday today and Monday here so it will be Tuesday before I get a chance to take a look.

Tranworld · 04-06-2007, 09:03 AM

Have done Martin, cheers

Tranworld · 04-09-2007, 12:34 AM

I know it's not Tuesday yet, but will you be able to do something? I am sure it's a small thing that just need a bit of tweaking, the other VSP seems to work without problem, and if the issue is simply codecs then what can we do to go around it?

martin · 04-10-2007, 03:26 AM

Hello Tranworld,

I just completed a series of tests against sip:31054500@sip.pfingo.com and can tell you that no SIP messages are hit our servers on INVITE.

I even went as far as to ngrep (packet sniff) inbound messages and there were none.

The account is registered with an expiry of 3600secs. I am wondering if pfingo are timing out the registration before Voxalot re-registers after 3600 secs.

Normally if the provider wants to specify a lower expires time it returns it in the register 200 response.

Nothing more we can do on our side. You will need to get visibility of the provider registry.

Tranworld · 04-10-2007, 06:59 AM

Can you be a bit more specific? what should I do now? The funny thing was that an ATA would work and I did not adjust the register timing there at all.

04-06-2007, 08:07 AM	#66
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	If you PM me yor 6 digit account I will check the logs. It is a public holiday today and Monday here so it will be Tuesday before I get a chance to take a look. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-10-2007, 03:26 AM	#69
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hello Tranworld, I just completed a series of tests against sip:31054500@sip.pfingo.com and can tell you that no SIP messages are hit our servers on INVITE. I even went as far as to ngrep (packet sniff) inbound messages and there were none. The account is registered with an expiry of 3600secs. I am wondering if pfingo are timing out the registration before Voxalot re-registers after 3600 secs. Normally if the provider wants to specify a lower expires time it returns it in the register 200 response. Nothing more we can do on our side. You will need to get visibility of the provider registry. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-06-2007, 04:43 AM	#62
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	Not sure I understand what you mean by "associated services", because this service has integral DID its URI is indeed the DID@pfingo.com (in this case 31054500@pfingo.com) So to call it via URI one would dial 31054500@pfingo.com

04-06-2007, 05:44 AM	#64
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	Hard to emulate, as I am on one Internet only, will need to organise someone to do that

04-06-2007, 05:58 AM	#65
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	It says "the person you are calling is unavailable, please call again". There was one time when it hit the Voxalot system and the message was "the extension xxxxx (Voxalot extnsion) is unavailble". It seems a bit unsteady

04-06-2007, 09:03 AM	#67
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	Have done Martin, cheers

04-09-2007, 12:34 AM	#68
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	I know it's not Tuesday yet, but will you be able to do something? I am sure it's a small thing that just need a bit of tweaking, the other VSP seems to work without problem, and if the issue is simply codecs then what can we do to go around it?

04-10-2007, 06:59 AM	#70
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	Can you be a bit more specific? what should I do now? The funny thing was that an ATA would work and I did not adjust the register timing there at all.