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Unread 05-11-2010, 03:02 AM   #1
richard
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Default New Account will not register

Hello

I registered a new Voxalot account for my cousin today and for some reason it will not register on my SPA1001 when set to us.voxalot.com. It registers fine on eyeBeam on us.voxalot.com. When I change the server to eu.voxalot.com it registers fine on the SPA1001. Also, my personal Voxalot number registers without any problems on the same SPA1001 on us.voxalot.com

Can anyone help me resolve this issue?

Thanks

Richard
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Unread 05-11-2010, 09:54 PM   #2
richard
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Voxalot Support

I've tried the account on 3 different Sipura ATAs located in two different countries and only this one Voxalot account (brand new account) will not register on us.voxalot. It keeps showing registration as failed. All other Voxalot accounts I use, works fine.

Can someone with admin rights on the Voxalot server help me out to see what maybe wrong with the account in question?

Thanks

Richard
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Unread 05-12-2010, 04:36 PM   #3
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Default

Further update: I tried registering the account on the Acrobitz Softphone for iPhone and it tells me the account is 'unauthorized' when I try to register to us.voxalot.com, but registers just find on eu.voxalot.com

Can someone from Voxalot who can check into this problem with my account contact me?

Thanks

Richard
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Unread 05-23-2010, 07:21 AM   #4
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Default

I'm experiencing this problem, also exclusively us.voxalot.com (au,eu work), also a new account as of today. Please contact me when this is sorted out, so I can go back to using the us. server.
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Unread 05-24-2010, 03:50 PM   #5
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Default Same problem, new account would not register

Martin

I have the same problem. Same PAP2, with user 181924, registers OK, but with newly created user 181955 would not register.

Here are results from syslog when using 181924 (registers OK)

<134>Non 0 00:00:00 000F86F12356 System started: ip@10.10.10.217, reboot reason:W4
10.10.10.217 24/05 10:45:04.132
<143>Non 0 00:00:00 000F86F12356 subnet mask: 255.255.255.0
10.10.10.217 24/05 10:45:04.132
<143>Non 0 00:00:00 000F86F12356 gateway ip: 10.10.10.254
10.10.10.217 24/05 10:45:04.132
<143>Non 0 00:00:00 000F86F12356 dns servers: 10.10.10.217 24/05 10:45:04.148
<143>Non 0 00:00:00 000F86F12356 10.10.10.254 10.10.10.217 24/05 10:45:04.148
<143>Non 0 00:00:00 000F86F12356
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Line 1 Proxy:us.voxalot.com
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Line 1 Outbound Proxy:us.voxalot.com
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Line 2 Proxy:sip.internetcalls.com
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Line 2 Outbound Proxy:
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Profile Rule:/init.cfg
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Profile Rule B:
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Profile Rule C:
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Profile Rule D:
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Line 1 Preferred Codec:G711u
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 Line 2 Preferred Codec:G711u
10.10.10.217 24/05 10:45:04.148
<134>Non 0 00:00:00 000F86F12356 RTP Packet Size:0.030
10.10.10.217 24/05 10:45:04.163
<159>May 24 08:45:02 000F86F12356 IDBG[0]:9
10.10.10.217 24/05 10:45:04.226
<159>May 24 08:45:02 000F86F12356 IDBG[1]:9
10.10.10.217 24/05 10:45:04.226
<159>May 24 08:45:02 000F86F12356 fu:0:7fbb, 03e4 05a8 0001
10.10.10.217 24/05 10:45:04.273
<151>May 24 08:45:02 000F86F12356 DNS Querying host: 0.pool.ntp.org, result ttl=127
10.10.10.217 24/05 10:45:04.351
<151>May 24 08:45:02 000F86F12356 Query result ip[0]:64.120.137.246, 10.10.10.217 24/05 10:45:04.351
<151>May 24 08:45:02 000F86F12356 Query result ip[1]:67.18.187.111, 10.10.10.217 24/05 10:45:04.351
<151>May 24 08:45:02 000F86F12356 Query result ip[2]:169.229.70.183, 10.10.10.217 24/05 10:45:04.351
<151>May 24 08:45:02 000F86F12356
10.10.10.217 24/05 10:45:04.351
<159>May 24 08:45:04 000F86F12356 RSE_DEBUG: reference domain:us.voxalot.com
10.10.10.217 24/05 10:45:05.257
<151>May 24 08:45:04 000F86F12356 DNS Querying host: us.voxalot.com, result ttl=85446
10.10.10.217 24/05 10:45:05.335
<151>May 24 08:45:04 000F86F12356 Query result ip[0]:64.34.173.199, 10.10.10.217 24/05 10:45:05.351
<151>May 24 08:45:04 000F86F12356
10.10.10.217 24/05 10:45:05.351
<134>May 24 08:45:04 000F86F12356 [0]Reg Addr Change(0) 0:0->4022adc7:5060
10.10.10.217 24/05 10:45:05.351
<159>May 24 08:45:05 000F86F12356 RSE_DEBUG: reference domain:us.voxalot.com
10.10.10.217 24/05 10:45:05.429
<159>May 24 08:45:05 000F86F12356 [0]RegOK. NextReg in 3570 (1)


And same for 181955 (would not register)

<134>Non 0 00:00:00 000F86F12356 System started: ip@10.10.10.217, reboot reason:W4
10.10.10.217 24/05 10:42:40.710
<143>Non 0 00:00:00 000F86F12356 subnet mask: 255.255.255.0
10.10.10.217 24/05 10:42:40.710
<143>Non 0 00:00:00 000F86F12356 gateway ip: 10.10.10.254
10.10.10.217 24/05 10:42:40.710
<143>Non 0 00:00:00 000F86F12356 dns servers: 10.10.10.217 24/05 10:42:40.710
<143>Non 0 00:00:00 000F86F12356 10.10.10.254 10.10.10.217 24/05 10:42:40.710
<143>Non 0 00:00:00 000F86F12356
10.10.10.217 24/05 10:42:40.710
<134>Non 0 00:00:00 000F86F12356 Line 1 Proxy:us.voxalot.com
10.10.10.217 24/05 10:42:40.710
<134>Non 0 00:00:00 000F86F12356 Line 1 Outbound Proxy:us.voxalot.com
10.10.10.217 24/05 10:42:40.710
<134>Non 0 00:00:00 000F86F12356 Line 2 Proxy:sip.internetcalls.com
10.10.10.217 24/05 10:42:40.710
<134>Non 0 00:00:00 000F86F12356 Line 2 Outbound Proxy:
10.10.10.217 24/05 10:42:40.710
<134>Non 0 00:00:00 000F86F12356 Profile Rule:/init.cfg
10.10.10.217 24/05 10:42:40.710
<134>Non 0 00:00:00 000F86F12356 Profile Rule B:
10.10.10.217 24/05 10:42:40.726
<134>Non 0 00:00:00 000F86F12356 Profile Rule C:
10.10.10.217 24/05 10:42:40.726
<134>Non 0 00:00:00 000F86F12356 Profile Rule D:
10.10.10.217 24/05 10:42:40.726
<134>Non 0 00:00:00 000F86F12356 Line 1 Preferred Codec:G711u
10.10.10.217 24/05 10:42:40.726
<134>Non 0 00:00:00 000F86F12356 Line 2 Preferred Codec:G711u
10.10.10.217 24/05 10:42:40.726
<134>Non 0 00:00:00 000F86F12356 RTP Packet Size:0.030
10.10.10.217 24/05 10:42:40.726
<159>May 24 08:42:38 000F86F12356 IDBG[0]:9
10.10.10.217 24/05 10:42:40.788
<159>May 24 08:42:38 000F86F12356 IDBG[1]:9
10.10.10.217 24/05 10:42:40.788
<159>May 24 08:42:38 000F86F12356 fu:0:7e2d, 03e4 05a8 0001
10.10.10.217 24/05 10:42:40.835
<151>May 24 08:42:38 000F86F12356 DNS Querying host: 0.pool.ntp.org, result ttl=270
10.10.10.217 24/05 10:42:40.992
<151>May 24 08:42:38 000F86F12356 Query result ip[0]:67.18.187.111, 10.10.10.217 24/05 10:42:40.992
<151>May 24 08:42:38 000F86F12356 Query result ip[1]:169.229.70.183, 10.10.10.217 24/05 10:42:40.992
<151>May 24 08:42:38 000F86F12356 Query result ip[2]:64.120.137.246, 10.10.10.217 24/05 10:42:40.992
<151>May 24 08:42:38 000F86F12356
10.10.10.217 24/05 10:42:40.992
<159>May 24 08:42:40 000F86F12356 RSE_DEBUG: reference domain:us.voxalot.com
10.10.10.217 24/05 10:42:41.820
<151>May 24 08:42:40 000F86F12356 DNS Querying host: us.voxalot.com, result ttl=85589
10.10.10.217 24/05 10:42:41.913
<151>May 24 08:42:40 000F86F12356 Query result ip[0]:64.34.173.199, 10.10.10.217 24/05 10:42:41.913
<151>May 24 08:42:40 000F86F12356
10.10.10.217 24/05 10:42:41.913
<134>May 24 08:42:40 000F86F12356 [0]Reg Addr Change(0) 0:0->4022adc7:5060
10.10.10.217 24/05 10:42:41.913
<159>May 24 08:42:41 000F86F12356 RSE_DEBUG: reference domain:us.voxalot.com
10.10.10.217 24/05 10:42:41.992
<159>May 24 08:42:41 000F86F12356 RSE_DEBUG: reference domain:us.voxalot.com
10.10.10.217 24/05 10:42:42.085
<151>May 24 08:42:41 000F86F12356 [0]AUTH Failed (3)
10.10.10.217 24/05 10:42:42.179
<159>May 24 08:42:41 000F86F12356 [0]RegFail. Retry in 1200
10.10.10.217 24/05 10:42:42.179

I have had the same problem with another account, 181954, which would not register either.

I tested with Zoiper, and both accounts DO register OK using Zoiper, but cannot make them work using a PAP2 (nor other 3 pap2 I tested with)

Please let us know whether new accounts will be still available.

Thanks,
The Doc
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Unread 05-24-2010, 03:56 PM   #6
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Default tested with proxy01.us1.voxalot.com, works

It works when using proxy01.us1.voxalot.com, but not with us.voxalot.com

can this be fixed or should we use proxy01.us1.voxalot.com from now on?
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