problems again with eu.voxalot (85.17.19.194) - Page 2

kendid · 12-04-2009, 06:09 PM

I'm able to register my ATA now, but still no outgoing

[edit] Able to call out -- echo test still not working though

[edit 2] Back down again! <LOL>

ikiji · 12-04-2009, 06:46 PM

And here was us initially blaming our VOIP provider ... best go apologise to them.

Voxalot, any updates please because right now we are bypassing you and going back direct to our VOIP provider?

kendid · 12-04-2009, 07:13 PM

I was thinking our provider as well at first -- I guess we take for granted Voxalot's uptime sometimes and get used to it always working and not being the problem!

However, it would be nice to have an idea of how long or what's going on...

g00fy · 12-04-2009, 07:25 PM

Quote:

Originally Posted by kendid

However, it would be nice to have an idea of how long or what's going on...

That's the biggest problem I have when these outages are happening. Total lack of information.

And what is that BIG RED BUTTON actually doing? Why aren't we informed???!!!

kendid · 12-04-2009, 07:30 PM

Yeah, I agree, 6 hours without anything is a little long. Must be something going on not to hear anything.

Switching over to the US server works, so I'm not really down hard. Just lost points with the wife on VOIP though

Edit -- Weird, maybe it's a DNS issue on my end or something, but main website is not loading!

Edit 2 -- Back up again... Must be having serious problems

gambrinus · 12-04-2009, 07:54 PM

I can confirm all my premium accounts on EU servers are down. Still no sign of life from voxalot staff?

g00fy · 12-04-2009, 09:03 PM

Tried the US server, but incoming calls are not coming through. Sometimes they go to the voicemail directly and sometimes a messages the call could not be connected is being played.
With the US server I am able to call out.

WHY STILL NO MESSAGE FROM VOXALOT? Is it really so hard to keep your customers updated??!!

martin · 12-04-2009, 09:31 PM

Investigating now.

craig · 12-04-2009, 09:33 PM

Hi guys,

The server was experiencing some database problems, which caused some calls to fail when accessing that database. I have now restored the database to normal operational state, and the server should be operating as normal now.

Please advise if you continue to experience any further problems. Apologies for any inconvenience caused.

--
Craig

g00fy · 12-05-2009, 07:53 AM

Can you tell us:
- Why it took so long to inform us about what was happening?
- Why it took so long to solve it?
- Why the status page stated there wasn't any problem?
- Why there was no reaction on that 'Big Red Button'?

It seems to me the status page and Big Red Button feature is not more than a fake to keep customers happy? Or am I wrong (I really hope so!).

12-04-2009, 06:09 PM	#11
kendid Member Join Date: Aug 2006 Location: UA Posts: 72 Thanks: 6 Thanked 3 Times in 3 Posts	I'm able to register my ATA now, but still no outgoing [edit] Able to call out -- echo test still not working though [edit 2] Back down again! <LOL> Last edited by kendid; 12-04-2009 at 06:15 PM.

12-04-2009, 07:30 PM	#15
kendid Member Join Date: Aug 2006 Location: UA Posts: 72 Thanks: 6 Thanked 3 Times in 3 Posts	Yeah, I agree, 6 hours without anything is a little long. Must be something going on not to hear anything. Switching over to the US server works, so I'm not really down hard. Just lost points with the wife on VOIP though Edit -- Weird, maybe it's a DNS issue on my end or something, but main website is not loading! Edit 2 -- Back up again... Must be having serious problems Last edited by kendid; 12-04-2009 at 07:38 PM.

12-04-2009, 09:31 PM	#18
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Investigating now. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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12-04-2009, 06:46 PM	#12
ikiji Junior Member Join Date: Apr 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	And here was us initially blaming our VOIP provider ... best go apologise to them. Voxalot, any updates please because right now we are bypassing you and going back direct to our VOIP provider?

12-04-2009, 07:13 PM	#13
kendid Member Join Date: Aug 2006 Location: UA Posts: 72 Thanks: 6 Thanked 3 Times in 3 Posts	I was thinking our provider as well at first -- I guess we take for granted Voxalot's uptime sometimes and get used to it always working and not being the problem! However, it would be nice to have an idea of how long or what's going on...

12-04-2009, 07:54 PM	#16
gambrinus Member Join Date: Apr 2007 Location: Augsburg, GERMANY Posts: 84 Thanks: 28 Thanked 19 Times in 15 Posts	I can confirm all my premium accounts on EU servers are down. Still no sign of life from voxalot staff?

12-04-2009, 09:03 PM	#17
g00fy Member Join Date: Dec 2008 Posts: 91 Thanks: 7 Thanked 7 Times in 6 Posts	Tried the US server, but incoming calls are not coming through. Sometimes they go to the voicemail directly and sometimes a messages the call could not be connected is being played. With the US server I am able to call out. WHY STILL NO MESSAGE FROM VOXALOT? Is it really so hard to keep your customers updated??!!

12-04-2009, 09:33 PM	#19
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	Hi guys, The server was experiencing some database problems, which caused some calls to fail when accessing that database. I have now restored the database to normal operational state, and the server should be operating as normal now. Please advise if you continue to experience any further problems. Apologies for any inconvenience caused. -- Craig

12-05-2009, 07:53 AM	#20
g00fy Member Join Date: Dec 2008 Posts: 91 Thanks: 7 Thanked 7 Times in 6 Posts	Can you tell us: - Why it took so long to inform us about what was happening? - Why it took so long to solve it? - Why the status page stated there wasn't any problem? - Why there was no reaction on that 'Big Red Button'? It seems to me the status page and Big Red Button feature is not more than a fake to keep customers happy? Or am I wrong (I really hope so!).