Broadvoice

[emontes]

Hi,

I'd like to know if Broadvoice works with Voxalot. I subscribed to Voxalot lite, could register with BV but inbound calls are not working.
Another thing is that I can hear the person I'm calling but the person can't hear me.
Is there anything different that I need to do?
Thanks,
Eryck

[emontes]

Hello,

This is the company support or do I need to go or call elsewhere?

Thanks,

Eryck

[emoci]

Originally Posted by emontes

Hello,

This is the company support or do I need to go or call elsewhere?

Thanks,

Eryck

Sorry, it's gonna look like I am giving you a long list:

ATA Setup
-Ensure your ATA is setup properly http://forum.voxalot.com/voxalot-gen....html#post5813


To rule out an Incoming/Outgoing issue directly with VoXalot:

Outgoing:
-Dial *600, you should reach the ECHO test, can you hear yourself as the ECHO test repeats what you say?

Incoming:
-Call your VoXalot account by using a SipBroker Access Number then enter *010123456 when prompted (replace 123456 with your VoXalot Number)
-Or go to SIPBroker - EziDial , then enter your VoXalot SIP URI 123456@voxalot.com (again replace 123456 with your VoX number). Now a call should come in from ECHO test (before you used ECHO to check outgoing, now to check incoming)


Things to do to Improve incoming issues:

-Preferably make sure you have STUN set up (stun.xten.org has been working for me)
-If you are behing a router that has UPnP, make sure it's active
-This is optional, but it may help to open these port ranges and forward them to your ATA's IP:

5050-5064
5000-5005
16300-16500 (this maybe slightly different for your ATA, there should be an RTP port range setting on your ATA, if it is different, note the range and open that range instead in your router...)

For some background on this see: http://forum.voxalot.com/12685-post20.html

-If your router has DMZ, try at first disabling it completely. However if you get through this suggestions and still aren't having any luck this worked for someone:

Originally Posted by nacho

Thanks a lot!

The problem was that the router was blocking.
I configured the sipura with static ip and specified that ip on the DMZ of the router.

Codec Issues

If you've done all that, and everything's worked fine, it's possible the culprit is Codec Issues between VoXalot and your provider.

Either ensure you have the Codec string as requested by your provider, or try this codec string in VoXalot where you registered the provider: ulaw;alaw;g726;g729;ilbc;gsm

(has been working pretty well for me with most providers)....

For more specific codec strings see the ATA setup guide mentioned above...

Internet Issues
A good place to see how your connection performs is TestYourVoip.com

Hope it helps....

[emontes]

Hello,

Thanks for the help, I will try it and let you know what happened.

Thanks,

Eryck

[emontes]

Hi,

Something strange is going on.
Following all your instructions, I found something.
Tried to use Broadvoice with X-Lite and worked fine inbound and outbound, tried voxalot with X-Lite and I can't hear anything.
Tried with my device that is a Speedtouch 780 and works perfect with Broadvoice, and the Echo test doesnt work in Voxalot.
Is there anything that can be done to correct this as I think that its not a problem on my device as it works perfect with Broadvoice?
BTW, my username is 131305.

Thanks,

Eryck

[emontes]

Hello,

Last news, now I can receive inbound calls from Voxalot and do outbound calls with Broadvoice but it doesnt work for inbound calls for inbound calls.
Everytime I try to call my Broadvoice numbers, I receive a message saying "We are sorry, the number you have called cannot be connected, please, try again"
Any help?

Thanks again,

Eryck Montes