|
Voxalot Support Support for the Voxalot service. |
Thread Tools | Display Modes |
01-20-2008, 10:02 AM | #1 |
Junior Member
Join Date: Dec 2007
Posts: 8
Thanks: 0 Thanked 0 Times in 0 Posts |
Not playing Voicemail greeting
Hi,
My father's voxalot number is not always online(registered). When I call his number the voice mail greeting doesn't start but the message do gets recorded. Please help. Thanks, Wali. |
01-21-2008, 02:09 AM | #2 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
I am thinking it is you having an audio issue rather than there being a problem on his end... Also from your VoIP line call *600 and see if you hear the Echo Test fine... Have you had any issues with upload speeds lately, do you already have STUN setup (try setting up a STUN server, using something like stun.xten.com for example)...check the VoXalot Wiki for Hardware setups, there is a clear STUN setup for the PAP2 there which you can probably use as a guide.... |
|
01-22-2008, 12:56 PM | #3 |
Junior Member
Join Date: Dec 2007
Posts: 8
Thanks: 0 Thanked 0 Times in 0 Posts |
Hi Emoci,
Thanks for the suggestions. I called my father's voxalot number via SIPbroker's access number. I was able to listen the message box greeting clearly. But I am facing the same problem when I call from my voxalot phone. I can't listen his unavailable greeting. Although the my message gets recorded and is delivered to my father's email address. Whenever my father turns ON his ATA and his voxalot number is registered I can call him without any problem and the sound quality is all good. Its only when his voxalot number is offline I can't listen his unavailable greeting. Thanks, Wali. |
01-22-2008, 05:32 PM | #4 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
Confirm for me that I understand this: When your father's ATA is offline: a) You call from SipBroker Access Number and can listen to the greeting fine b) You call from your ATA (registered also with VoXalot) and cannot hear the greeting, but can leave a message.... When your father's ATA is online: a) You can call him from your ATA and carry out a normal two way conversation -Is that correct so far? -What happens when you call *600? -Better yet, give this a try, call 165528, do you hear the VM greeting there? -Is there any chance your father has recorded both an Unavailable Greeting and a Temporary greeting, or has recorded a blank message for one of other categories? -This is either an audio issue (but you say you can talk to him fine when he's online), or some minor VM mixup with the greetings? |
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Short Voicemail Annoyance | TBhimdi | Voxalot Support | 1 | 05-20-2007 10:58 PM |
Voicemail Issue | richard | Voxalot Support | 8 | 05-08-2007 03:23 AM |
Suggestion: Quick Access to Voicemail via SipBroker | richard | Voxalot Support | 0 | 05-05-2007 02:05 PM |
Voicemail Logic | Tslam | Voxalot Support | 1 | 02-23-2007 06:56 AM |
Silence instead of voicemail greeting? | Tenshi | Voxalot Support | 0 | 12-08-2006 02:47 AM |