Server Outages

martin · 12-03-2008, 09:56 PM

We are currently experiencing 2 server outages. The data center technicians are currently investigating.

We will report more details as information becomes available.

Thanks

craig · 12-03-2008, 10:13 PM

Hmm... it appears as though our EU server and one of our US servers are not pingable. Both hosting companies provide some level of detail on the outages:

Network Status - ServerBeach Forums
LeaseWeb - NOC

It seems that the outages are completely unrelated, but it seems very odd! We will post again as we find out more.

--
Craig

gambrinus · 12-03-2008, 11:39 PM

Hi Martin, Craig,

though both hosting companies report issues resolved for me neither server (eu and us) works!

Any probs on Voxalot side as well?

Thx, rgds
Martin

craig · 12-03-2008, 11:51 PM

ServerBeach definitely still has some servers down (their forum posts acknowledge this is the case). What we've experienced in the past is that their servers have "halt on error" set and even though the servers have power restored, they are sitting there waiting for an operator to come along and press the Enter key. Awesome! We've raised this issue with them several times in the past (along with many other of their customers), but as yet, this is still the case.

Leaseweb says that their switch is back up, but doing a traceroute indicates that something is still down. We have an open ticket with them, and are waiting for a response and an ETA for restoration of service.

Apologies for the downtime!

--
Craig

gambrinus · 12-03-2008, 11:57 PM

Hi Craig,

thanks for the update! Hope they fix issues fast. Curious both server farms are affected at the very same moment in time. What coincidence...

Martin

martin · 12-04-2008, 01:34 AM

Update from data centre:

Dear customer,

As you might have seen on our noc page your server may be still offline
due to some major coreswitch issues on our location Schuberg Philis
(SBP) At this moment we are solving the latest issues, all servers will
be back online shortly.

More information can be found at: LeaseWeb - NOC

Our apologies for any caused inconvenience.

Best regards,

LeaseWeb - Support

12-03-2008, 09:56 PM	#1
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Server Outages We are currently experiencing 2 server outages. The data center technicians are currently investigating. We will report more details as information becomes available. Thanks __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

12-03-2008, 11:39 PM	#3
gambrinus Member Join Date: Apr 2007 Location: Augsburg, GERMANY Posts: 84 Thanks: 28 Thanked 19 Times in 15 Posts	SIP login still not possible Hi Martin, Craig, though both hosting companies report issues resolved for me neither server (eu and us) works! Any probs on Voxalot side as well? Thx, rgds Martin

12-04-2008, 01:34 AM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	EU Server Update Update from data centre: Dear customer, As you might have seen on our noc page your server may be still offline due to some major coreswitch issues on our location Schuberg Philis (SBP) At this moment we are solving the latest issues, all servers will be back online shortly. More information can be found at: LeaseWeb - NOC Our apologies for any caused inconvenience. Best regards, LeaseWeb - Support __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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12-03-2008, 10:13 PM	#2
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	Hmm... it appears as though our EU server and one of our US servers are not pingable. Both hosting companies provide some level of detail on the outages: Network Status - ServerBeach Forums LeaseWeb - NOC It seems that the outages are completely unrelated, but it seems very odd! We will post again as we find out more. -- Craig

12-03-2008, 11:51 PM	#4
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	ServerBeach definitely still has some servers down (their forum posts acknowledge this is the case). What we've experienced in the past is that their servers have "halt on error" set and even though the servers have power restored, they are sitting there waiting for an operator to come along and press the Enter key. Awesome! We've raised this issue with them several times in the past (along with many other of their customers), but as yet, this is still the case. Leaseweb says that their switch is back up, but doing a traceroute indicates that something is still down. We have an open ticket with them, and are waiting for a response and an ETA for restoration of service. Apologies for the downtime! -- Craig

12-03-2008, 11:57 PM	#5
gambrinus Member Join Date: Apr 2007 Location: Augsburg, GERMANY Posts: 84 Thanks: 28 Thanked 19 Times in 15 Posts	Hi Craig, thanks for the update! Hope they fix issues fast. Curious both server farms are affected at the very same moment in time. What coincidence... Martin