Cannot call other Voxalot members

Jochen · 10-11-2006, 07:14 PM

Hello,
I have the problem that I cannot call other Voxalot accounts through Voxalot.
If I call them using some other VSP for outbound calls, I can reach them. But when using Voxalot for outbound calls, I cannot reach them.
I dial the SIP URI sip:account@voxalot.com.

Could it be that my dial plan wants to route this to some external VSP?
I have one dial plan with the pattern "_X.".

Regards
Jochen

Ron · 10-11-2006, 09:21 PM

Quote:

Originally Posted by Jochen

Could it be that my dial plan wants to route this to some external VSP?
I have one dial plan with the pattern "_X.".

The quickest and easiest way to get an answer to a question like this would be to set the 'Active' switch on this dial plan entry to 'No' and see if your problem goes away.

Ron

Jochen · 10-12-2006, 06:38 AM

I can test this tonight. But I'm wondering... if this is the case, how can I distinguish between Voxalot numbers and other numbers in dial plans???
Voxalot URIs should always be routed to Voxalot instead of going through the dial plans.

Ron · 10-12-2006, 08:45 AM

You don't need a dial plan entry for VoXaLot numbers. VoXaLot handles them automatically (as long as you don't have a dial plan entry that sends them elsewhere).

Ron

Jochen · 10-12-2006, 09:12 AM

Quote:

Originally Posted by Ron

You don't need a dial plan entry for VoXaLot numbers. VoXaLot handles them automatically (as long as you don't have a dial plan entry that sends them elsewhere).

If I use third party VSPs for calls to PSTN, I *have* a dial plan.
My question was: how can I distinguish between internal Voxalot numbers, and numbers that should go to PSTN? They all look the same. Can you suggest a pattern to distinguish between them?

martin · 10-12-2006, 09:28 AM

Hi,

Best way is to avoid using short dial plan entries like:

_X.

If you opt for a longer wild card pattern like:

_XXXXXXX.

Then any 3 digit or 6 digit VoXaLot numbers will be handled by the system and any 7+ digit numbers will match the dial plan entry.

Hope that helps.

affinity · 10-12-2006, 02:44 PM

It's a little awkward, but you could use web callback for calling between 2 voxalot accounts -- this may also help if double NAT is an issue, ie each account is setup behind a NAT firewall setup.

Jochen · 10-13-2006, 06:29 AM

Quote:

Originally Posted by martin

Best way is to avoid using short dial plan entries like:

_X.

Many thanks! That helped.
I think this should be mentioned in the dial plan tutorial.

10-11-2006, 07:14 PM	#1
Jochen Junior Member Join Date: Oct 2006 Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts	Cannot call other Voxalot members Hello, I have the problem that I cannot call other Voxalot accounts through Voxalot. If I call them using some other VSP for outbound calls, I can reach them. But when using Voxalot for outbound calls, I cannot reach them. I dial the SIP URI sip:account@voxalot.com. Could it be that my dial plan wants to route this to some external VSP? I have one dial plan with the pattern "_X.". Regards Jochen

10-12-2006, 09:28 AM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi, Best way is to avoid using short dial plan entries like: _X. If you opt for a longer wild card pattern like: _XXXXXXX. Then any 3 digit or 6 digit VoXaLot numbers will be handled by the system and any 7+ digit numbers will match the dial plan entry. Hope that helps. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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10-12-2006, 06:38 AM	#3
Jochen Junior Member Join Date: Oct 2006 Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts	I can test this tonight. But I'm wondering... if this is the case, how can I distinguish between Voxalot numbers and other numbers in dial plans??? Voxalot URIs should always be routed to Voxalot instead of going through the dial plans.

10-12-2006, 08:45 AM	#4
Ron Join Date: Feb 2006 Posts: 447 Thanks: 4 Thanked 8 Times in 8 Posts	You don't need a dial plan entry for VoXaLot numbers. VoXaLot handles them automatically (as long as you don't have a dial plan entry that sends them elsewhere). Ron

10-12-2006, 02:44 PM	#7
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	It's a little awkward, but you could use web callback for calling between 2 voxalot accounts -- this may also help if double NAT is an issue, ie each account is setup behind a NAT firewall setup.