Unable to delete a provider

Tranworld · 01-25-2009, 08:58 AM

Today I wanted to delete some of the unused providers however the system returned unable o delete due to reference to a callback entry xxxxxxxxxxx"

I can't see where this call back entry could be? It seems that this reference relates to some early testing that were never completed, that is the call was not made but the entry has remained, how can I clear them?

my user is 968032 and 968031

martin · 01-25-2009, 10:01 AM

Hi Tranworld,

Callback entries are located on the Web Callback page. You need to delete any entries on this page that reference the provider you are trying to delete.

Tranworld · 01-25-2009, 10:41 AM

Because they were named "phonebook" it didn't occured to me that they were callback entries.

Deleting those allowed for the deletion of the old providers, thanks for the pointer

01-25-2009, 08:58 AM	#1
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	Unable to delete a provider Today I wanted to delete some of the unused providers however the system returned unable o delete due to reference to a callback entry xxxxxxxxxxx" I can't see where this call back entry could be? It seems that this reference relates to some early testing that were never completed, that is the call was not made but the entry has remained, how can I clear them? my user is 968032 and 968031 Last edited by Tranworld; 01-25-2009 at 09:06 AM.

01-25-2009, 10:01 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi Tranworld, Callback entries are located on the Web Callback page. You need to delete any entries on this page that reference the provider you are trying to delete. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

01-25-2009, 10:41 AM	#3
Tranworld Senior Member Join Date: Feb 2007 Posts: 128 Thanks: 1 Thanked 5 Times in 4 Posts	That does it, thanks Because they were named "phonebook" it didn't occured to me that they were callback entries. Deleting those allowed for the deletion of the old providers, thanks for the pointer

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