silent from the other end

samjesse · 09-26-2007, 07:39 PM

Hi
I ofter make calls which get routed to the VSP according to my dial plan but when I call, I get silent, I also get charged by my VSP for the call, this happens too ofter to be ignored, I have the "free" basic voxalot account.
does this have anything to do with voxalot or it is VSP mater?

thanks

martin · 09-26-2007, 09:51 PM

- Does *600 consistently give you 2-way audio?
- What is your symmetric NAT setting on the member details page?
- What is the optimize audio setting on the provider details page?
.

samjesse · 09-26-2007, 10:28 PM

Quote:

Originally Posted by martin

- Does *600 consistently give you 2-way audio?
- What is your symmetric NAT setting on the member details page?
- What is the optimize audio setting on the provider details page?
.

answering your questions:
600 gives silent for 15 seconds and then a busy tone.
No.
No.

emoci · 09-27-2007, 01:04 PM

Quote:

Originally Posted by samjesse

answering your questions:
600 gives silent for 15 seconds and then a busy tone.
No.
No.

Start with turning Symmetric NAT to YES in VoXalot, also power cycle your ATA....then try reaching echo test and see if anyhting changes (you may want to wait a bit after changing Symmetric NAT to Yes)

samjesse · 09-27-2007, 04:33 PM

Quote:

Originally Posted by samjesse

answering your questions:
600 gives silent for 15 seconds and then a busy tone.
No.
No.

my bad.
the *600 echo test is good. my last post " when I claimed that the echo test failed" was when I dialed 600 with out the "*" . sorry.
now that the echo test is good. what could be the problem?

the NAT set up is still set to No.

thanks

samjesse · 09-27-2007, 05:06 PM

power cycled the ATA and it is working fine now, thanks a lot.

samjesse · 09-27-2007, 05:14 PM

very strange,
the same thing happend again, I powered cycled the ATA again and it worked again, it seams to work only once after I unpluge the ATA and reconnect it and after that the problem happenes again till the next power cycle.

emoci · 09-27-2007, 05:51 PM

Turn NAT Symmetric Setting (on the VoXalot Home Page when you login) to Yes (this is an advanced feature, you should only play with it if everything else is working)

Make sure the ATA has STUN set up.... (stun.xten.org has worked for me)

On your ATA you my find settings like NAT Mapping Enable and NAT Keep Alive, make sure both are set to yes.

samjesse · 09-27-2007, 06:00 PM

Quote:

Originally Posted by emoci

Turn NAT Symmetric Setting (on the VoXalot Home Page when you login) to Yes (this is an advanced feature, you should only play with it if everything else is working)

Make sure the ATA has STUN set up.... (stun.xten.org has worked for me)

On your ATA you my find settings like NAT Mapping Enable and NAT Keep Alive, make sure both are set to yes.

all the above settings are the same as on my ATA.

samjesse · 09-27-2007, 06:33 PM

I changed the setup of my ATA from the voxalot to that of the pennytel "on of my VSP" and it seams to work fine now. will test it for some time and report back.

09-26-2007, 07:39 PM	#1
samjesse Member Join Date: Jul 2007 Posts: 45 Thanks: 0 Thanked 1 Times in 1 Posts	silent from the other end Hi I ofter make calls which get routed to the VSP according to my dial plan but when I call, I get silent, I also get charged by my VSP for the call, this happens too ofter to be ignored, I have the "free" basic voxalot account. does this have anything to do with voxalot or it is VSP mater? thanks

09-26-2007, 09:51 PM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	- Does 600 consistently give you 2-way audio? - What is your symmetric NAT setting on the member details page? - What is the optimize audio setting on the provider details page? . __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.*

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09-27-2007, 05:06 PM	#6
samjesse Member Join Date: Jul 2007 Posts: 45 Thanks: 0 Thanked 1 Times in 1 Posts	power cycled the ATA and it is working fine now, thanks a lot.

09-27-2007, 05:14 PM	#7
samjesse Member Join Date: Jul 2007 Posts: 45 Thanks: 0 Thanked 1 Times in 1 Posts	very strange, the same thing happend again, I powered cycled the ATA again and it worked again, it seams to work only once after I unpluge the ATA and reconnect it and after that the problem happenes again till the next power cycle.

09-27-2007, 05:51 PM	#8
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Turn NAT Symmetric Setting (on the VoXalot Home Page when you login) to Yes (this is an advanced feature, you should only play with it if everything else is working) Make sure the ATA has STUN set up.... (stun.xten.org has worked for me) On your ATA you my find settings like NAT Mapping Enable and NAT Keep Alive, make sure both are set to yes.

09-27-2007, 06:33 PM	#10
samjesse Member Join Date: Jul 2007 Posts: 45 Thanks: 0 Thanked 1 Times in 1 Posts	I changed the setup of my ATA from the voxalot to that of the pennytel "on of my VSP" and it seams to work fine now. will test it for some time and report back.