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Unread 05-06-2007, 07:01 AM   #1
martin
 
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Default Voicemail Access Poll

Hi guys,

Seems a small number of members are having problems accessing their voicemail. We would like to understand if there is a common reason for this.

Please take the time to dial either *500 or 500 (if you device does not allow leading *'s).

Then post:

1. What is the very first voice prompt you hear (comedian mail or password etc)
2. Entering password works ok
3. Device you are using
4. DTMF setting
5. Codec is device

Edit: Added 5th option (Codec). Feel free to edit existing entries.

Thanks alot.
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Last edited by martin; 05-06-2007 at 09:47 AM.
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Unread 05-06-2007, 07:52 AM   #2
clundestad
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1. "Password"
2. OK
3. ZyXeL Prestige 2002
4. RFC 2833
5. G711a

Last edited by clundestad; 05-06-2007 at 03:20 PM.
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Unread 05-06-2007, 08:39 AM   #3
sebafett
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1. Password
2. OK
3. ZyXeL Prestige 2002
4. RFC 2833
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Unread 05-06-2007, 09:27 AM   #4
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Default

1. "Password"
2. no, "Login incorrect"
3. X-Pro (Global IP Telecom release 2006r build stamp 12448)
4. see Screenshot
5. I tried alaw, ulaw, G729, iLBC and GSM. Same results.
Attached Images
File Type: jpg dtmf.jpg (15.1 KB, 15 views)

Last edited by gambrinus; 05-06-2007 at 03:15 PM.
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Unread 05-06-2007, 09:46 AM   #5
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Default

Quote:
Originally Posted by gambrinus View Post
1. "Password"
2. no, "Login incorrect"
3. X-Pro (Global IP Telecom release 2006r build stamp 12448)
4. see Screenshot
Thanks, what Codec are you using?
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Unread 05-06-2007, 03:10 PM   #6
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Quote:
Originally Posted by martin View Post
Thanks, what Codec are you using?
Should I change my DTMF settings? I don't have a clue what to change... Please advice if you need further input. I will also try with hardware ATA as soon as I am home again.
Would the X-Pro diagnostics log be of any help for you?

Last edited by gambrinus; 05-06-2007 at 03:18 PM.
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Unread 05-06-2007, 02:16 PM   #7
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1. "Password?"
2. OK
3. SPA-2100
4. DTMF: Auto
5. Preferred G711-mu

1. "Password?"
2. OK
3. X-lite v3.0
4. DTMF: Default setting
5. All enabled
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Unread 05-06-2007, 11:49 AM   #8
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1. Password
2. Yes
3. Snom 320
4. Out-of-band
5. G729 and G711U (tried both)

1. Password
2. Yes
3. Grandstream HT-386/Epygi
4. RFC 2833 / OoB
5. G711U
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Unread 05-06-2007, 07:32 PM   #9
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1 "Password"
2 Login doesn't work (always says 'password incorrect' and disconnects after 3 attempts
3 Siemens Gigaset c-450 IP
4 Enabled all of
- DTMF as sound
- DTMF as RFC 2833
- DTMF as SIP-info
5 First matching of G711 a/u law , G726, G729
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Unread 05-06-2007, 07:35 PM   #10
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Quote:
Originally Posted by dries View Post
1 "Password"
2 Login doesn't work (always says 'password incorrect' and disconnects after 3 attempts
3 Siemens Gigaset c-450 IP
4 Enabled all of
- DTMF as sound
- DTMF as RFC 2833
- DTMF as SIP-info
5 First matching of G711 a/u law , G726, G729
I've been trying out some combinations, and it DOES WORK
when only enabling RFC 2833 !!
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