Voxalot Voicemail asking for Mailbox

[richard]

Hi

Another problem that began with my Mom's account recently.

When she calls from her Voxalot extension to *500, Camelon Mail is asking for "Mailbox" and "Password" It never asked for mailbox before as it always knew her mailbox number. There has been no changes to her Sipura ATA's configuraiton.

Anyhow knows what maybe wrong?

Also, in some cases it is saying "password incorrect".

We tested with codec g729.1 and g711u.

Thanks in advance

Richard