Calling VoXaLot to VoXaLot

Mallycat · 05-09-2007, 12:24 AM

I am trying to set up an X-Lite softphone so I can call my ATA registered to VoXaLot. I have 2 accounts (one for each). My ATA is successfully registed to VoXaLot account 1. My softphone is successfully registed to Account 2. When I go into account 2 and do a test dial *06151XXXX it says that the call will be routed to 51XXXX@au.voxalot.com (which is what I want). When I try to dial this number in the softphone, it takes about 30 seconds, then comes back and says the person I am dialling is not available. I have tested the softphone using *266300 and it works fine. Any ideas what could be wrong?

Matt

martin · 05-09-2007, 12:56 AM

Are either of the parties with iinet?

There seems to be a router problem with iinet at the moment.

Mallycat · 05-09-2007, 01:22 AM

I'm actually not using any VSP other than VoXaLot. ie one voxalot account to another.

martin · 05-09-2007, 01:24 AM

Quote:

Originally Posted by Mallycat

I'm actually not using any VSP other than VoXaLot. ie one voxalot account to another.

Sorry I meant are either of the Voxalot account holders using iinet as an ISP?

Mallycat · 05-09-2007, 01:45 AM

Oh, sorry. No. I am using Optusnet at home and something else (don't know what) at work (no firewalls though). I know the work end is working as I can dial *266300 and it works. Just can't connect to home.

martin · 05-09-2007, 01:51 AM

Quote:

Originally Posted by Mallycat

Oh, sorry. No. I am using Optusnet at home and something else (don't know what) at work (no firewalls though). I know the work end is working as I can dial *266300 and it works. Just can't connect to home.

PM me the account you are trying to call and I will take a look.

Mallycat · 05-10-2007, 06:14 AM

Martin has confirmed that calls to my VoXaLot are being routed to the address where my ATA is registered. I have checked and ports 5060-5061 plus 16385 - 16482 are being forwarded by my router to the static IP address of my ATA. My ATA is correctly configured with User ID = my voxalot account number and my password is correct. I know it is correctly registered because I can make outbound calls, and using syslog I have confirmed they are being routed via voxalot.

But when I use my second VoXaLot account and dial my main voxalot numberr (which is registered to my ATA), the ATA doesn't ring - it just times out. Can anyone suggest anything to try?

Mallycat · 05-15-2007, 10:34 AM

I still haven't got this working. Can anyone provide me with any advice?

martin · 05-15-2007, 10:39 AM

What happens when you try from a SIP Broker access number?

Also, can you dial inbound into the X-Lite account?

05-09-2007, 12:24 AM	#1
Mallycat Member Join Date: Apr 2006 Posts: 48 Thanks: 0 Thanked 0 Times in 0 Posts	Calling VoXaLot to VoXaLot I am trying to set up an X-Lite softphone so I can call my ATA registered to VoXaLot. I have 2 accounts (one for each). My ATA is successfully registed to VoXaLot account 1. My softphone is successfully registed to Account 2. When I go into account 2 and do a test dial 06151XXXX it says that the call will be routed to 51XXXX@au.voxalot.com (which is what I want). When I try to dial this number in the softphone, it takes about 30 seconds, then comes back and says the person I am dialling is not available. I have tested the softphone using 266300 and it works fine. Any ideas what could be wrong? Matt

05-09-2007, 12:56 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Are either of the parties with iinet? There seems to be a router problem with iinet at the moment. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

05-10-2007, 06:14 AM	#7
Mallycat Member Join Date: Apr 2006 Posts: 48 Thanks: 0 Thanked 0 Times in 0 Posts	Still no luck - can anyone help? Martin has confirmed that calls to my VoXaLot are being routed to the address where my ATA is registered. I have checked and ports 5060-5061 plus 16385 - 16482 are being forwarded by my router to the static IP address of my ATA. My ATA is correctly configured with User ID = my voxalot account number and my password is correct. I know it is correctly registered because I can make outbound calls, and using syslog I have confirmed they are being routed via voxalot. But when I use my second VoXaLot account and dial my main voxalot numberr (which is registered to my ATA), the ATA doesn't ring - it just times out. Can anyone suggest anything to try?

05-15-2007, 10:34 AM	#8
Mallycat Member Join Date: Apr 2006 Posts: 48 Thanks: 0 Thanked 0 Times in 0 Posts	Help! I still haven't got this working. Can anyone provide me with any advice?

05-15-2007, 10:39 AM	#9
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	What happens when you try from a SIP Broker access number? Also, can you dial inbound into the X-Lite account? __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

05-09-2007, 01:22 AM	#3
Mallycat Member Join Date: Apr 2006 Posts: 48 Thanks: 0 Thanked 0 Times in 0 Posts	I'm actually not using any VSP other than VoXaLot. ie one voxalot account to another.

05-09-2007, 01:45 AM	#5
Mallycat Member Join Date: Apr 2006 Posts: 48 Thanks: 0 Thanked 0 Times in 0 Posts	Oh, sorry. No. I am using Optusnet at home and something else (don't know what) at work (no firewalls though). I know the work end is working as I can dial *266300 and it works. Just can't connect to home.

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