EU Service Improvements

martin · 02-19-2009, 11:04 AM

Hello,

As you are aware, we have recently had severe problems with our EU service.

Not only have our data centre SLA's not been met, but our reputation has been badly tarnished. As such, we would like to open up to the community for your suggestions on how we should restructure our EU service.

- What ISP service provider would you recommend we use?
- Where should we locate our EU servers? ATM the EU server is hosted by LeaseWeb in Amsterdam?

FYI, once we select a new provider, we plan to install 2 load balanced EU servers in separate data centres (like we do in US cluster).

We realise that for many of you this recent outage is unacceptable, and for that we sincerely apologise. However, we are still committed to try an improve our EU service, so please, post your suggestions here.

Thanks for your understanding.

02-19-2009, 11:04 AM	#1
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	EU Service Improvements Hello, As you are aware, we have recently had severe problems with our EU service. Not only have our data centre SLA's not been met, but our reputation has been badly tarnished. As such, we would like to open up to the community for your suggestions on how we should restructure our EU service. - What ISP service provider would you recommend we use? - Where should we locate our EU servers? ATM the EU server is hosted by LeaseWeb in Amsterdam? FYI, once we select a new provider, we plan to install 2 load balanced EU servers in separate data centres (like we do in US cluster). We realise that for many of you this recent outage is unacceptable, and for that we sincerely apologise. However, we are still committed to try an improve our EU service, so please, post your suggestions here. Thanks for your understanding. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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