No voicemail dialogue!

[MrHatken]

Howdy All,

My SPA 3000 is registered with Voxalot and I have two service providers (with DIDs) registered and active. When I have the SPA 3000 phone off-the-hook (to represent a busy state) and call (using a mobile or the PSTN) one of my DIDs registered as a provider on Voxalot, the call is sent immediately to voicemail, there is no dialogue from the voicemail system!

Whatever I say from the mobile or PSTN is recorded as a voicemail and the voicemail is sent to my specified email address (great service) but it is not very useful if callers aren't told they are being directed to a voicemail system. Can anyone guess what may be wrong? I have setup my name and the various messages.

Also, is there 1) any more documentation with regards to the voicemail system, for example, the difference between unavailable (phone rings out), a busy (phone engaged?) and temporary (divert immediately?) messages and what use are the different mail boxes? and 2) an indication of how to divert a SPA3K PSTN to voice mail?

Thanks in advance for any assistance.

Cheers,
Ashley.

[vpsaini]

Hi You must record your messages. as per the options when you dial 500
regards

[MrHatken]

Originally Posted by vpsaini

Hi You must record your messages. as per the options when you dial 500
regards

Hi,

Thanks for your post.

I have recorded all those messages and confirmed/saved each one - still nothing from the voicemail.

I can receive calls fine from the DIDs through Voxalot (my ATA is registered with Voxalot) and the 600 echo test works fine.

Cheers,
Ashley.