Support: Call Connection Rule NOT working

richard · 09-06-2008, 09:39 PM

Hello

I was wondering if someone can provide advice on this issue.

I am trying to use the "Call Connection (Call Forwarding)" feature and have Voxalot forward all calls from a specific Inbound Provider (vBuzzer) to a PSTN phone number.

I setup the call connection rule (apparently successfully) and vBuzzer is shown as sucessfully registered.

Now when I dial the vBuzzer DID, instead of the call being forwarded to the Phone Number I specified, it is ringing one of the ATA registered to the Voxalot account. In other words, Call Forwarding by Inbound Provider is not working.

Attached please find the print screen of the Call Forwarding Rule.

Can anyone help?

Thanks

Richard

emoci · 09-07-2008, 12:59 AM

Ok,

To be fair, I've been under the impression that VBuzzer had stopped properly registering with VoXalot.

The reason being that at least from experimentation with PBXes and MySipSwitch, I came to the conclusion that it sends calls to YourVBuzzerUser@VoXalotIP

But the fact that it appears to register, and at least appears to ring your ATA seems to indicate differently...

Do you have any other Call Forwarding rules except this one....try setting this rule's priority to the lowest number so it is at the top of the list...

Also, I notice for the forwarding you've chosen "Use Smart Call" any chance that the forward will also happen using VBuzzer as the provider... that could be introducing a conflict ...

richard · 09-07-2008, 03:00 AM

Hi Emoci

Yes indeed, there was a while when vBuzzer was not registering, but when I gave it a try again about a month ago it worked and continues too. I am able to get calls through Voxalot via a vBuzzer DID, although there is a larger lag than I want.

Q1. A1. No I only have this one call forwarding rule and it has the priority "1"

Q2. A2. No the forwarding is taking place via Betamax's SMSListo, not via Vbuzzer (which does not have the funds to make a long distance call). Voxalot seems to be accepting the call and outputting it to one of the ATAs that are registered to my account. Changing the outbound provider something other than "Smart Call" does not fix the problem.

See screenshots.

Thanks

Richard

richard · 09-08-2008, 07:00 PM

Hi

Am I doing anything wrong with the call forwarding rule.

Isn't forwarded based on provided a supported premium feature?

Is there a technical issue/bug?

Richard

kurun · 09-08-2008, 08:46 PM

You might want to try using a different VSP to forward through to rule out Betamax causing a problem with not accepting forwards (perhaps Callcentric).

richard · 09-09-2008, 03:52 PM

Hi Kuran

I don't have another provider except vBuzzer itself.

Nonetheless, when I change the Matching Rule to Match by "Any Inbound Number or Provider", the calls are properly forwarded via Betamax to the specified PSTN number (my cell).

Can someone test this rule from Voxalot to see why it is not working? Can I put in a support ticket?

Richard

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09-07-2008, 12:59 AM	#2
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Ok, To be fair, I've been under the impression that VBuzzer had stopped properly registering with VoXalot. The reason being that at least from experimentation with PBXes and MySipSwitch, I came to the conclusion that it sends calls to YourVBuzzerUser@VoXalotIP But the fact that it appears to register, and at least appears to ring your ATA seems to indicate differently... Do you have any other Call Forwarding rules except this one....try setting this rule's priority to the lowest number so it is at the top of the list... Also, I notice for the forwarding you've chosen "Use Smart Call" any chance that the forward will also happen using VBuzzer as the provider... that could be introducing a conflict ...

09-08-2008, 07:00 PM	#4
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Hi Am I doing anything wrong with the call forwarding rule. Isn't forwarded based on provided a supported premium feature? Is there a technical issue/bug? Richard

09-08-2008, 08:46 PM	#5
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	You might want to try using a different VSP to forward through to rule out Betamax causing a problem with not accepting forwards (perhaps Callcentric).

09-09-2008, 03:52 PM	#6
richard Senior Member Join Date: Mar 2006 Posts: 153 Thanks: 37 Thanked 7 Times in 7 Posts	Hi Kuran I don't have another provider except vBuzzer itself. Nonetheless, when I change the Matching Rule to Match by "Any Inbound Number or Provider", the calls are properly forwarded via Betamax to the specified PSTN number (my cell). Can someone test this rule from Voxalot to see why it is not working? Can I put in a support ticket? Richard