Account renewal reminder

herman · 07-23-2008, 09:55 PM

OK I have received my reminder for a renewal. I was on Vox Premium, which now appears to have been superseded by Vox Extreme. However I don't get the option to downgrade to Vox Pro (which is all I need). That is unless I am missing something.

Does it really take a call to support to do this, or do I just need to wait until the current subscription expires and then upgrade? I could do without the break in service on SIP registrations if poss.

441516 · 07-24-2008, 01:46 AM

I also received a reminder stating that it could end in a week if not renewed. My querry is that mine was a basic account with one voip service provider and about 5 weeks ago upgraded for more service providers ( I think about 5) but its coming to an end so soon.....
Should I have not upgraded about 5 weeks ago?

ataboy · 07-24-2008, 09:39 AM

Similar problem. I have paid $15 for one VSP on VoxLite. I would like to take the opportunity to move to 5 VSPs (VoxPro) @ $25 on renewal in a day or so but the only option I am given on the site is a $15 renewal plus a $15 upgrade. Seems a tad unfair. . .

Any ideas Martin?

kurun · 07-24-2008, 02:17 PM

Click on the link : "Click here to compare features" on the renewal page : Voxalot

441516 · 07-24-2008, 03:31 PM

Thank you for the link but I was not looking for it and it does not answer our querries. The fact is I only upgraded about 5 weks ago and epiring in a week.

craig · 07-24-2008, 03:59 PM

Quote:

Originally Posted by ataboy

Similar problem. I have paid $15 for one VSP on VoxLite. I would like to take the opportunity to move to 5 VSPs (VoxPro) @ $25 on renewal in a day or so but the only option I am given on the site is a $15 renewal plus a $15 upgrade

Unfortunately, you are probably in the same boat as Herman above. Hopefully the solution I offered to him makes sense for you too.

--
Craig

herman · 07-24-2008, 05:38 PM

Thanks for your input Craig. It is much appreciated.

However, from what I understand, there is no way of downgrading and keeping the same Voxalot id? I have tried to do as you say, but a new account is created for me.

I think it's going to be best on just letting the subscription go to basic subscription first and then upgrade unless I am misunderstanding something here.

craig · 07-24-2008, 06:39 PM

Quote:

Originally Posted by herman

However, from what I understand, there is no way of downgrading and keeping the same Voxalot id? I have tried to do as you say, but a new account is created for me.

You don't need to create a new account. As I mentioned, you can do 1 of 2 things (neither of these from the Renewals page):

1. Wait for the current subscription on your existing account to expire, and then just purchase a new VoxPro subscription
--or--
2. Purchase a new VoxPro subscription using your exsting account. This will become effective immediately (ie. you will have your existing subscription and the new subscription both active for a few days) - which you won't even notice as the system will handle that automatically for you.

Up to you... in both cases, though, because you are changing your subscription type, it isn't handled as a "renewal". Likewise in both cases, you should be able to do it with your existing account.

--
Craig

ataboy · 07-25-2008, 09:42 AM

Quote:

Originally Posted by craig

Unfortunately, you are probably in the same boat as Herman above. Hopefully the solution I offered to him makes sense for you too.

--
Craig

Not really Craig. Either way I have a problem. If I let my account expire I only pay $25 to upgrade, but I will have to re-enter all my details (and I might lose my Voxalot id).

On the other hand if I upgrade before renewal I pay $30 just to get to the next level. I just think that the inflexilbiulty of the billing system is souring what up till now has been a great service for me.

441516 · 07-25-2008, 12:51 PM

I am really disappointed that my email was not acknowledged or answered. Two voicemail left over three days.

07-23-2008, 09:55 PM	#1
herman Member Join Date: Sep 2006 Location: Swindon, UK Posts: 30 Thanks: 3 Thanked 2 Times in 2 Posts	Account renewal reminder OK I have received my reminder for a renewal. I was on Vox Premium, which now appears to have been superseded by Vox Extreme. However I don't get the option to downgrade to Vox Pro (which is all I need). That is unless I am missing something. Does it really take a call to support to do this, or do I just need to wait until the current subscription expires and then upgrade? I could do without the break in service on SIP registrations if poss.

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07-24-2008, 01:46 AM	#2
441516 Senior Member Join Date: Sep 2006 Location: W.Yorkshire, United Kingdom Posts: 128 Thanks: 3 Thanked 2 Times in 2 Posts	I also received a reminder stating that it could end in a week if not renewed. My querry is that mine was a basic account with one voip service provider and about 5 weeks ago upgraded for more service providers ( I think about 5) but its coming to an end so soon..... Should I have not upgraded about 5 weeks ago?

07-24-2008, 09:39 AM	#3
ataboy Senior Member Join Date: May 2006 Location: Greater London, UK Posts: 198 Thanks: 36 Thanked 23 Times in 23 Posts	Similar problem. I have paid $15 for one VSP on VoxLite. I would like to take the opportunity to move to 5 VSPs (VoxPro) @ $25 on renewal in a day or so but the only option I am given on the site is a $15 renewal plus a $15 upgrade. Seems a tad unfair. . . Any ideas Martin?

07-24-2008, 02:17 PM	#4
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	Click on the link : "Click here to compare features" on the renewal page : Voxalot

07-24-2008, 03:31 PM	#5
441516 Senior Member Join Date: Sep 2006 Location: W.Yorkshire, United Kingdom Posts: 128 Thanks: 3 Thanked 2 Times in 2 Posts	Thank you for the link but I was not looking for it and it does not answer our querries. The fact is I only upgraded about 5 weks ago and epiring in a week.

07-24-2008, 05:38 PM	#7
herman Member Join Date: Sep 2006 Location: Swindon, UK Posts: 30 Thanks: 3 Thanked 2 Times in 2 Posts	Thanks for your input Craig. It is much appreciated. However, from what I understand, there is no way of downgrading and keeping the same Voxalot id? I have tried to do as you say, but a new account is created for me. I think it's going to be best on just letting the subscription go to basic subscription first and then upgrade unless I am misunderstanding something here.

07-25-2008, 12:51 PM	#10
441516 Senior Member Join Date: Sep 2006 Location: W.Yorkshire, United Kingdom Posts: 128 Thanks: 3 Thanked 2 Times in 2 Posts	I am really disappointed that my email was not acknowledged or answered. Two voicemail left over three days.