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11-02-2006, 01:03 PM | #1 |
Junior Member
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Dial plan for tool free number
Dear friends,
there is something very strange happening with my dial plan. I'm dial plan I have this specific entry for forwarding italian tool free number to a suitable VoIP provider that can handle it. The dial plan rule is the following: _8[04][0-9]X. this is becasue tool free numbers in Italy begin with 8 and it is followed by either 0 or 4. In principle the [0-9] shouldn't be needed but it has to work anyway. If I test the dial plan using for example 803380 (Italian Internet provider) it works perfectly, but with 800877877 (Italian UPS service) the call is forwarded to sip:800877877@public.sip.magrathea.net and public.sip.magrathea.net is not one of my provider!!!! What's wrong? Can you help me? Cheers, drhilbert |
11-02-2006, 02:10 PM | #2 |
Junior Member
Join Date: Oct 2006
Location: Canberra, Australia
Posts: 9
Thanks: 1 Thanked 0 Times in 0 Posts |
Enum?
It kinda sounds like you might have ENUM replacement configured in your dial plan. Can you confirm?
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11-02-2006, 02:43 PM | #3 |
Junior Member
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No it was not! But now it surprisingly workin!!! Crazy...
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11-02-2006, 03:58 PM | #4 |
Junior Member
Join Date: Oct 2006
Location: Canberra, Australia
Posts: 9
Thanks: 1 Thanked 0 Times in 0 Posts |
I used the test feature in my dial plans and tested the number 800877877. I got the following result.
A call to:800877877 will get forwarded to sip:800877877@public.sip.magrathea.net Note that none of my dial plans can actually use the number 800877877. What exactly happens when the number can not find an appropriate dial plan, I do not know - it isn't covered by the FAQ or tutorials. I'm assuming that it would be treated as a ENUM replacement. Italy's country code is 39 and the country code 800 relates to the "International Freephone Service". I do not know if dialing 800 in Italy will access the "International Freephone" number system or whether it would access the "Italy Only" toll-free number system. I do not know the specifics to how toll-free works in Italy. Perhaps 800 works in all of Europe by using the "International Freephone Service" - I do not know. I would appreciate finding out. Either way, I'm glad it's working for you now. |
11-07-2006, 04:33 PM | #5 |
Junior Member
Join Date: Jul 2006
Location: Washington, DC
Posts: 19
Thanks: 0 Thanked 0 Times in 0 Posts |
Just in case the problem will arise again I wanted to share my solution.
From 'Advanced Mode' in my dial plans this is what I have:
When I test it, it goes to the expected provider. Enum was giving me the same problem, by "confusing" enum-lookup the calls are rerouted to your provider. I live in the US and use this plan concurrently with other dialing combinations to allow US toll free calling. So I made sure that the Italian toll free numbers were always <800>+<six digits> and <800>+<seven digits> for the US ones. Of course there are other combinations for toll free numbers, the same applies to each combination. Pasquale |
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