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Unread 07-24-2007, 07:07 PM   #1
LankyStan
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Default Incoming calls sent to Voxalot URL not ringing

I have a Number with DID worldwide forwarded to my Voxalot account.
I just get the caller not available message and the call goes to voicemail but it does not ring my phone. am I missing something?
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Unread 07-24-2007, 10:23 PM   #2
v164
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Quote:
Originally Posted by LankyStan View Post
I have a Number with DID worldwide forwarded to my Voxalot account.
I just get the caller not available message and the call goes to voicemail but it does not ring my phone. am I missing something?

Maybe your SIP device isn't supporting the right codec.

see
http://forum.voxalot.com/voxalot-sup...ot-codecs.html
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Unread 07-25-2007, 10:27 AM   #3
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Default incoming SIP call to VoXaLot

Quote:
Originally Posted by LankyStan View Post
I just get the caller not available message and the call goes to voicemail but it does not ring my phone. am I missing something?
Have you checked that incoming SIP calls to your VoXaLot number work?


An easy way to check this, until VoXaLot basic takes effect in a few days, is to use Web Callback to generate an incoming call to your VoXaLot account.

Go to:

http://www.voxalot.com/action/webCall

Your Phone Number: *010xxxxxx via SIP Broker.

(xxxxxx is your six-digit VoXaLot number)


Enter number to call: *393613 via SIP Broker.

(that's the FWD echo test)

This will verify that you can receive incoming SIP calls to your VoXaLot SIP URI. If this works, you can then focus on codecs etc.

If this doesn't work, then you need to make sure your SIP device is correctly registering with VoXaLot, and then see if a NAT router, etc, is blocking the incoming call.
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Unread 07-25-2007, 07:09 PM   #4
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Thanks for your help!

I did as you suggested and tried the web call back but It simply timed out with the "We're sorry. We are unable to complete your calls." message


I can't understand why my Voxalot registered Incoming numbers with Sipgate and Coms.Com are working fine with my device, but the unregistered call to my voxalot account dosn't ring.
It has worked in the recent past, but it seems to have simply stopped working.

I have recently changed the server I use for my device to the US server 64.34.173.199. and of course Voxalot has upgraded, but I can't think of anything else that may have changed.

Last edited by LankyStan; 07-25-2007 at 07:32 PM.
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