Is Voxlot blocking incoming from MySIPSwitch and PBXes?

[vxvl]

Almost 4 weeks ago I stopped receiving incoming calls coming through MySIPSwitch forwarded to my Voxalot account which is registered on my ATA. I tried PBXes and had a couple calls come through but no more. Calls directly into my Voxalot registered ATA from Voxalot work fine but when I try through MySIPSwitch or PBXes the calls are immediately cut off and I get no ringing. I can see all the calls on the PBXes call monitor and for all the Voxalot destinations in the table it is noted "hangup" with a zero time duration.

[richard99]

If your ATA is registred to us.voxalot.com, try to change eu.voxalot.com. I had the same issue to make call from voxalot to pbxes, I was able to resolve when I changed the sip proxy to eu.voxalot.com.

[vxvl]

Thanks for offering a possible solution. However, I'm registered to au.voxalot.com, but I tried your suggestion and changed it to eu.voxalot.com but unfortunately it made no difference..

[emoci]

-Registered to US VoXalot server
-Incoming call from MSS to user@voxalot.com is working fine...


On that note there has been some changes over at MSS lately...login to your MSS account and use the Monitoring Tab while you place the call that should be ringing to VoXalot...and see what MSS is reporting

[vxvl]

Thanks for confirming that Voxalot is not blocking.
I'm puzzled that it's working for you and not for any of my three MySIPSwitch accounts. I had tried the monitoring tab as you suggested. It showed no current contacts found but above the small window it showed the contacts with the switchtags. I guess it's a MSS problem. As I couldn't set up a new MSS account (their not accepting new MSS accounts) I've tried migrating to the new Sipsorcery but still having the same problem with incoming calls.

[kurun]

Originally Posted by vxvl

Thanks for confirming that Voxalot is not blocking.
I'm puzzled that it's working for you and not for any of my three MySIPSwitch accounts. I had tried the monitoring tab as you suggested. It showed no current contacts found but above the small window it showed the contacts with the switchtags. I guess it's a MSS problem. As I couldn't set up a new MSS account (their not accepting new MSS accounts) I've tried migrating to the new Sipsorcery but still having the same problem with incoming calls.

Is it possible that the VSP you are trying to forward to xxxxxx@voxalot.com is not allowing the call forwarding?
I can confirm that MSS is forwarding calls for networks I have tried (Voiptalk, Draytel, Callcentric).
Note that by design MSS will not forward Blueface accounts as far as I recall seeing in that forum.

[emoci]

Originally Posted by kurun

Is it possible that the VSP you are trying to forward to xxxxxx@voxalot.com is not allowing the call forwarding?
I can confirm that MSS is forwarding calls for networks I have tried (Voiptalk, Draytel, Callcentric).
Note that by design MSS will not forward Blueface accounts as far as I recall seeing in that forum.

As kurun mentions ...what is the other player here...VoXalot, MSS, and who else?

Lastly just for the sake of procedure (I realize it may be beyond the point) powercycle your device registered with VoXalot...

[green]

Have you already checked your MSS call log? I mean the one they are sending by email.

#Ruby
sys.Trace = true

[vxvl]

I have PennyTel VSP DID accounts forwarded to three PennyTel free accounts that are registered with three MSS accounts. PennyTel is the VSP I'm forwarding via MSS to my ATA and mobiles which are each registered with separate Voxalot accounts.
I haven't yet investigated the possiblity of PennyTel being the problem here.

To my MSS dial plans I have added:
#Ruby
sys.Trace = true
as suggested by green

For my three digit user name MSS account the call log is empty and the monitoring page shows as follows:

Username Server Registered Contacts
Contact URI Next Try Last Attempt
8882582XXX sip.pennytel.com sip:619XXX@au.voxalot.com;switchtag=189806 2273s 31 Jul 2009 00:02:29 remove
refresh

Not logged in

01:07:37:823: Dialplan load time 15.625ms.
01:07:37:844: Retrieving contacts for 5XX@213.200.94.182.
01:07:37:845: No current contacts found for sip:567@213.200.94.182, returning not available.
02:04:06:079: No dialogue matched for BYE to sip:77.67.57.195:5060.
02:06:25:461: No dialogue matched for BYE to sip:77.67.57.195:5060.
02:06:37:637: No dialogue matched for BYE to sip:77.67.57.195:5060.
02:06:53:174: Sending False mwi to sip:5XX@122.106.77.108:55108
02:06:53:523: MWI response received from 122.106.77.108:55108 200 OK
02:29:39:684: No dialogue matched for BYE to sip:77.67.57.195:5060.


================================================== ================================================== ======
For my two digit username MSS account the call log only has records up to the 12th of June and the last 2 are as follows:


Call Date Dirn. Dest. From Duration Status Response
12 Jun 09 06:16:54 Out sip:XX@122.106.77.108:5060 <sip:028987XXXX@202.85.243.87>.. 0 486 Busy Here
12 Jun 09 06:16:54 In sip:XX@sip.mysipswitch.com;swi.. <sip:028987XXXX@202.85.243.87>.. 0 487 RequestTerminated

The monitoring page shows as follows:

Username Server Registered Contacts
Contact URI Next Try Last Attempt
8889188XXX sip.pennytel.com sip:89@sip.mysipswitch.com;switchtag=167732 719s 30 Jul 2009 23:52:27 remove
refresh

sip:XX@122.106.77.108:55277;transport=UDP

03:03:35:148: No current contacts found for sip:XX@sip.mysipswitch.com, returning not available.
04:21:01:692: Dialplan load time 31.25ms.
04:21:01:700: Retrieving contacts for XX@sip.mysipswitch.com.
04:21:01:702: No current contacts found for sip:XX@sip.mysipswitch.com, returning not available.

[emoci]

If you're having the same trouble with all PennyTel accts then chances are something changed in the sort of registration PennyTel tolerates...

The next thing to try:
-In MSS register each PennyTel provider to MySipSwitch (fill the contact field with user@sip.mysipswitch.com instead of your VoXalot SIP URI)
-Second add this dial plan to each MSS acct (modifying the VoXalot SIP URI as needed):

#Ruby
sys.log("***Starting New Call Event***")

#********Incoming Calls********

if sys.In then
sys.log("***Incoming Call Starting***")
sys.log("Incoming Call From #{req.Header.From.FromName} at #{req.Header.From.FromURI.User}@#{req.Header.From. FromURI.Host}")
sys.log("Call is for #{req.URI.User}")
cid = req.Header.From.FromURI.User
trunk = req.URI.User
sys.log("*** CID: #{cid} | Trunk: #{trunk} ***")

#****Have Calls Ring ATA or Forward if Offline****

sys.Log("Accepting Call")

if sys.IsAvailable() then
sys.Log("The ATA is online.")
sys.Dial("local")
else
sys.Log("The ATA is off-line.")
sys.Dial("123456@voxalot.com")
end

else


#********Outgoing Calls********

sys.log("***Outgoing Call Starting***")

sys.Dial("local")

end

This accomplishes the same thing that you were doing till now, but now PennyTel is registering and sending calls to the same server...while the dial plan is doing the forwarding to VoXalot...and even if it doesn't help now you'll at least see call logs if you set sys.Trace = true which may help further to figure things out...