please refund both charges and delete my account

whatthe · 12-14-2008, 02:11 PM

Payedd $15 on 12/12 via PayPal - paypal desputed the charge (not me) and you reverted me to BASIC. PayPal is asking for bank account information to verify my account - obviously I am not going to give that to them and will be cancelling my PayPal account.

Payed $15 on 12/13 directly with my CC. The account is back to basic.

Please refund the first to PayPal and the second charge to CC. Also, please, delete my account.

Thanks. It was a great service, just the price ($30 for 2 days) is kind of steep.

441516 · 12-15-2008, 04:57 AM

Plese allow atleast a day or two to look into the matter.Do you really expect moderators to sit infront of computer screen all the times?

whatthe · 12-15-2008, 09:01 AM

At this point I have no expectations of customer service at all. My account was disabled (downgraded to Basic) twice in 48 hours without an e-mail or a phone call. I guess their mail system and phone system where both down.

martin · 12-15-2008, 09:12 AM

Please PM me your 6 digit account number.

martin · 12-16-2008, 09:15 AM

I have just received confirmation that your account has mistakenly caught in our new fraud detection system:

http://forum.voxalot.com/voxalot-sup...ease-read.html

Your credit card has been refunded, and paypal will give you a refund when they finish their investigation.

We apologise for the inconvenience and have given you a year's subscription for your troubles.

12-14-2008, 02:11 PM	#1
whatthe Junior Member Join Date: Dec 2008 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	please refund both charges and delete my account Payedd $15 on 12/12 via PayPal - paypal desputed the charge (not me) and you reverted me to BASIC. PayPal is asking for bank account information to verify my account - obviously I am not going to give that to them and will be cancelling my PayPal account. Payed $15 on 12/13 directly with my CC. The account is back to basic. Please refund the first to PayPal and the second charge to CC. Also, please, delete my account. Thanks. It was a great service, just the price ($30 for 2 days) is kind of steep.

12-15-2008, 09:12 AM	#4
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Please PM me your 6 digit account number. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

12-16-2008, 09:15 AM	#5
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	I have just received confirmation that your account has mistakenly caught in our new fraud detection system: http://forum.voxalot.com/voxalot-sup...ease-read.html Your credit card has been refunded, and paypal will give you a refund when they finish their investigation. We apologise for the inconvenience and have given you a year's subscription for your troubles. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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12-15-2008, 04:57 AM	#2
441516 Senior Member Join Date: Sep 2006 Location: W.Yorkshire, United Kingdom Posts: 128 Thanks: 3 Thanked 2 Times in 2 Posts	Plese allow atleast a day or two to look into the matter.Do you really expect moderators to sit infront of computer screen all the times?

12-15-2008, 09:01 AM	#3
whatthe Junior Member Join Date: Dec 2008 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	At this point I have no expectations of customer service at all. My account was disabled (downgraded to Basic) twice in 48 hours without an e-mail or a phone call. I guess their mail system and phone system where both down.