Lost all access to Voxalot

Xtropy · 03-11-2011, 10:03 PM

About an hour ago I lost all ability to make and receive calls through Voxalot. I have tried from my ATA and softphone (both over 3G and WIFI so issue isn't isolated to my network) and cannot make calls. My SIP provider (freephoneline.ca) showed my SIP Registration with Voxalot as offline. I unregistered all accounts from us.voxalot.com and re-registered under the eu.voxalot.com cluster and I was able to receive calls but still cannot make calls. I changed my softphone from Voxalot directly to freephoneline.com and I was able to make calls so the issue is not with my SIP provider but with Voxalot. No calls I make or receive show in the call logs and I cannot echo test with *600 (dead line) but I can access my voicemail with *500. *500 is the only number that is currently working for outgoing calls. I have tried all 5 of my VOIP providers through Voxalot and none are making outgoing calls (but I can receive incoming after the eu.voxalot.com switch). Bypassing Voxalot, I am able to make calls directly from the SIP providers settings.

Please advise?!?!

Softphone Logs (XXXX'd out personal IP/account/numbers)

SIP
2011-03-11T22:30:18.561Z
Received:
192.168.1.121[192.168.1.121]:52520 <- 64.34.163.35:5060
641
SIP/2.0 408 Request Timeout
From: "XXXXXXXX" <sip:XXXXXX@us.voxalot.com>;tag=DC7A971871CF2682AB D0C3CF051D726B
To: <sip:XXXXXXXX@us.voxalot.com>;tag=049a3b607bd4752c 2bc556633d106b58-986b
Call-ID: 35E6CCD9D81E977573B7C33B3694C533F19E6CB6
CSeq: 1 INVITE
Via: SIP/2.0/TCP 192.168.1.121:52520;received=XXX.XXX.XXX.XXX;branc h=z9hG4bKdlsV8e9VIb1olh7O;rport=52520
Server: OpenSer (1.1.0-notls (i386/linux))
Content-Length: 0
Warning: 392 64.34.173.199:5060 "Noisy feedback tells: pid=26116 req_src_ip=64.34.163.35 req_src_port=5060 in_uri=sip:XXXXXXX@us.voxalot.com out_uri=sip:*1*XXXXX-XXXXXXXXX@64.34.173.199:5061 via_cnt==0"

wycodreams · 03-12-2011, 02:50 AM

Same problem. ¿?

wycodreams · 03-12-2011, 03:45 AM

Cambie mi servidor de us.voxalot.com:443 a proxy01.us1.voxalot.com:443 gracias a la informacion de Emoci y por si acaso cambie mi STUN SERVER de siphone a stun.voxalot.com.au:3478, ya que gizmo dejara de dar servicio y Voxalot volvio a funcionar.
Aqui la informacion:

http://forum.voxalot.com/voxalot-sup...ce-status.html

kuokuo · 03-12-2011, 04:26 AM

same problem.

BTW. its "Service Status Details" can not keep to date, need improve.

martin · 03-13-2011, 03:16 AM

Hi Guys,

I can see a network issue in the logs around that time. Judging by the logs the issue has been corrected. Please let me know if you are still having problems.

amir_159 · 03-21-2011, 07:47 AM

Hi Martin,

I confirm that the problem still exisit as follows

During the last 24 hours I have received several complaints from voxalot users including me.
most of the voxalot to voxalot fail. After the ring tone it's silence all the way

This happens with different subs in different countries with different ISP and router
I guess u have a major problem at ur side

Please help
Thanks
Amir

amir_159 · 03-23-2011, 07:12 PM

Good news, problem disappears if I use eu or the au servers
But it's persistent with the us servers.

Can you help please before I have to change the configuration in about 50 devices around the globe?

Thanks

03-11-2011, 10:03 PM	#1
Xtropy Junior Member Join Date: Feb 2011 Posts: 4 Thanks: 0 Thanked 1 Times in 1 Posts	Lost all access to Voxalot About an hour ago I lost all ability to make and receive calls through Voxalot. I have tried from my ATA and softphone (both over 3G and WIFI so issue isn't isolated to my network) and cannot make calls. My SIP provider (freephoneline.ca) showed my SIP Registration with Voxalot as offline. I unregistered all accounts from us.voxalot.com and re-registered under the eu.voxalot.com cluster and I was able to receive calls but still cannot make calls. I changed my softphone from Voxalot directly to freephoneline.com and I was able to make calls so the issue is not with my SIP provider but with Voxalot. No calls I make or receive show in the call logs and I cannot echo test with 600 (dead line) but I can access my voicemail with 500. 500 is the only number that is currently working for outgoing calls. I have tried all 5 of my VOIP providers through Voxalot and none are making outgoing calls (but I can receive incoming after the eu.voxalot.com switch). Bypassing Voxalot, I am able to make calls directly from the SIP providers settings. Please advise?!?! Softphone Logs (XXXX'd out personal IP/account/numbers) SIP 2011-03-11T22:30:18.561Z Received: 192.168.1.121[192.168.1.121]:52520 <- 64.34.163.35:5060 641 SIP/2.0 408 Request Timeout From: "XXXXXXXX" <sip:XXXXXX@us.voxalot.com>;tag=DC7A971871CF2682AB D0C3CF051D726B To: <sip:XXXXXXXX@us.voxalot.com>;tag=049a3b607bd4752c 2bc556633d106b58-986b Call-ID: 35E6CCD9D81E977573B7C33B3694C533F19E6CB6 CSeq: 1 INVITE Via: SIP/2.0/TCP 192.168.1.121:52520;received=XXX.XXX.XXX.XXX;branc h=z9hG4bKdlsV8e9VIb1olh7O;rport=52520 Server: OpenSer (1.1.0-notls (i386/linux)) Content-Length: 0 Warning: 392 64.34.173.199:5060 "Noisy feedback tells: pid=26116 req_src_ip=64.34.163.35 req_src_port=5060 in_uri=sip:XXXXXXX@us.voxalot.com out_uri=sip:1XXXXX-XXXXXXXXX@64.34.173.199:5061 via_cnt==0" Last edited by Xtropy; 03-11-2011 at 10:35 PM. Reason: Added SIP Logs*

03-12-2011, 03:45 AM	#3
wycodreams Member Join Date: Nov 2006 Posts: 63 Thanks: 3 Thanked 9 Times in 3 Posts	Cambie mi servidor de us.voxalot.com:443 a proxy01.us1.voxalot.com:443 gracias a la informacion de Emoci y por si acaso cambie mi STUN SERVER de siphone a stun.voxalot.com.au:3478, ya que gizmo dejara de dar servicio y Voxalot volvio a funcionar. Aqui la informacion: http://forum.voxalot.com/voxalot-sup...ce-status.html Last edited by wycodreams; 03-12-2011 at 03:49 AM.

03-13-2011, 03:16 AM	#5
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi Guys, I can see a network issue in the logs around that time. Judging by the logs the issue has been corrected. Please let me know if you are still having problems. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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03-12-2011, 02:50 AM	#2
wycodreams Member Join Date: Nov 2006 Posts: 63 Thanks: 3 Thanked 9 Times in 3 Posts	Same problem. ¿?

03-12-2011, 04:26 AM	#4
kuokuo Junior Member Join Date: Nov 2007 Posts: 8 Thanks: 1 Thanked 1 Times in 1 Posts	same problem. BTW. its "Service Status Details" can not keep to date, need improve.

03-21-2011, 07:47 AM	#6
amir_159 Junior Member Join Date: Feb 2008 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Hi Martin, I confirm that the problem still exisit as follows During the last 24 hours I have received several complaints from voxalot users including me. most of the voxalot to voxalot fail. After the ring tone it's silence all the way This happens with different subs in different countries with different ISP and router I guess u have a major problem at ur side Please help Thanks Amir

03-23-2011, 07:12 PM	#7
amir_159 Junior Member Join Date: Feb 2008 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Good news, problem disappears if I use eu or the au servers But it's persistent with the us servers. Can you help please before I have to change the configuration in about 50 devices around the globe? Thanks