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06-28-2009, 09:34 PM | #1 |
Junior Member
Join Date: Jun 2009
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No inbound calls from registered provider
Hello,
I have voxalot registered to a provider 3starsnet which has my DID. C450IP <----> voxalot <----> 3starsnet.com (DID) This has been working fine for weeks, since today I am not receiving calls. Callers to my DID get "the person at extension .. is not available" Callers to my voxalot number get through and all works fine. On the voxalot web I can see that 3starsnet is active and registered. I tried unregistering and re-registering, no change. On the call log of 3starsnet I can see the failing incoming call On the call log of voxalot I cannot see it What is happening and how can I fix this? thanks |
07-01-2009, 05:42 AM | #2 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
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Quote:
I would check the following: 1. If you register with 3starsnet.com directly via the ATA (no VoXalot involved) can you receive calls then? 2. If it works above then try this: -Edit 3Starsnet in VoXalot and change the password to the wrong password -This will cause it to fail -Now turn SIP Register to No -Wait for a while...ideally until the satus changes from 'Failed' to '-' -Now go back to edit the provider, enter the correct password and re-enable SIP Registration -Wait until it shows registered and test... 3. As for not seeing it in the VoXalot logs...unfortunately the VoXalot logs only show outgoing calls ...not incoming...so you wouldn't see it in the VoXalot logs even if it was working... |
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08-03-2009, 01:05 PM | #3 | |||
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Join Date: Aug 2009
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Hi Emoci,
thanks for your answer. Responding for grenadine now... Quote:
Quote:
I have even deleted the provider and entered it again, still "Failed" Quote:
I wonder how I can troubleshoot this further, would 3starsnet be blocking registrations from voxalot? I have been working for months... |
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08-04-2009, 05:59 PM | #4 |
Junior Member
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I was having similar problems where no incoming calls would ring my ATA anymore. I solved it by creating a single call fowarding rule:
1 Any Every - - Your Voxalot Number Yes Now all works as expected again. |
08-07-2009, 10:53 AM | #5 |
Junior Member
Join Date: Aug 2009
Posts: 5
Thanks: 1 Thanked 0 Times in 0 Posts |
shighfield, thanks for your answer! It gave me hope... but the result is the same with the default route set up.
C450IP is registered to voxalot and incoming calls to voxalot (via pstn gateway) work fine voxalot is registered with 3starsnet, but calls to the 3starsnet DID lead to "the person at extention xxx is not available" |
08-08-2009, 03:05 AM | #6 |
Junior Member
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Caiman: Darn, was hoping that had it for you. If you ever do figure it out please let us know!
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