unable to access voicemail and speed dial using GS HT 386

pranzo · 03-05-2007, 02:03 PM

I'm using a GrandStream 386 registered to VoXaLot. I make calls regularly. But every time I try to access voicemail by *500 or to make a speed dial call I receive the voice message "THe number you have called could not be connected".
Can anybody help me? Thanks.

tomblandford · 03-05-2007, 02:40 PM

I had the same problem with my Grandstream (GXP2000). I got round it by setting a dial plan in my voxalot account so that 500 is directed to *031500 using SIP Broker as the provider. That works fine and I miss off the * when dialling (although I guess you can leave it in if you want by putting *500 in the dial plan).

Test it in your dial plan on the voxalot website - it should route to "sip:*031500@sipbroker.com"

If you are in US, use *010500 and in Aus *061500

My speed dials work fine though. Did you try using # to send the call?

pranzo · 03-05-2007, 03:14 PM

Quote:

Originally Posted by tomblandford

I had the same problem with my Grandstream (GXP2000). I got round it by setting a dial plan in my voxalot account so that 500 is directed to *031500 using SIP Broker as the provider. That works fine and I miss off the * when dialling (although I guess you can leave it in if you want by putting *500 in the dial plan).

Test it in your dial plan on the voxalot website - it should route to "sip:*031500@sipbroker.com"

If you are in US, use *010500 and in Aus the Aus one - *061500 I think?

My speed dials work fine though. Did you try using # to send the call?

Thank you for your prompt suggestion.
Unfortunately, it does not work with me.
I have tried:
500 -> *031500@sipbroker.com -> busy
501 -> *500@voxalot.com -> a voice says: xxx mailbox -> I press [my6digitsVoXaLotaccount] -> a voice says: password -> I press 9999 -> a voice reply: xxx incorrect.

I'm registered at eu.voxalot.com.

P.s: xxx = I do not understand.

tomblandford · 03-05-2007, 03:18 PM

I'm sure you checked, but have you got the right password for voicemail. It is on the screen when you first logon to the voxalot website. Maybe 9999 is not the right one?

You could also try accessing it through SIP Broker (http://sipbroker.com/sipbroker/action/pstnNumbers) to see if it is your phone or your voxalot account that is causing the problem. At the voice prompt dial *031500#. Try it from a mobile or POTS phone to be sure!

unico2003 · 03-05-2007, 04:42 PM

Quote:

Originally Posted by pranzo

Thank you for your prompt suggestion.
Unfortunately, it does not work with me.
I have tried:
500 -> *031500@sipbroker.com -> busy
501 -> *500@voxalot.com -> a voice says: xxx mailbox -> I press [my6digitsVoXaLotaccount] -> a voice says: password -> I press 9999 -> a voice reply: xxx incorrect.

I'm registered at eu.voxalot.com.

P.s: xxx = I do not understand.

hi, test only 500 without * in my GS ATA-486 it work well.

Ciao

pranzo · 03-05-2007, 06:26 PM

Quote:

Originally Posted by unico2003

hi, test only 500 without * in my GS ATA-486 it work well.

Ciao

Without any dial pian, as the one I have set?

martin · 03-05-2007, 09:52 PM

Quote:

Originally Posted by pranzo

Without any dial pian, as the one I have set?

Do not use dial plan for 500. VoXaLot will automatically handle both *500 and 500.

affinity · 03-08-2007, 05:25 PM

I think the 500 isn't automatically handled at this time, it didn't work for me on the test server, nor the production server.

martin · 03-08-2007, 10:15 PM

Quote:

Originally Posted by affinity

I think the 500 isn't automatically handled at this time, it didn't work for me on the test server, nor the production server.

It is handled as long as you dont have a dial plan entry that matches it. Dial plan entries take precedence.

Just modify your dial plan entries to not match on 3 digit numbers and all will be well.

affinity · 03-09-2007, 02:36 AM

I have no dial plan entries that can take out 500 or 600

500 _500 *500 VoXaLot No
600 _600 *600 VoXaLot No
99999 _xxxx. ${EXTEN} SIPME Yes

A call to:500 will not get forwarded.
A call to:600 will not get forwarded.

[same results exactly on test.voxalot.com and voxalot.com dial plan test]

03-05-2007, 02:03 PM	#1
pranzo Member Join Date: Feb 2007 Posts: 74 Thanks: 3 Thanked 0 Times in 0 Posts	unable to access voicemail and speed dial using GS HT 386 I'm using a GrandStream 386 registered to VoXaLot. I make calls regularly. But every time I try to access voicemail by *500 or to make a speed dial call I receive the voice message "THe number you have called could not be connected". Can anybody help me? Thanks.

03-05-2007, 02:40 PM	#2
tomblandford Senior Member Join Date: Jan 2007 Posts: 222 Thanks: 44 Thanked 23 Times in 22 Posts	I had the same problem with my Grandstream (GXP2000). I got round it by setting a dial plan in my voxalot account so that 500 is directed to 031500 using SIP Broker as the provider. That works fine and I miss off the when dialling (although I guess you can leave it in if you want by putting 500 in the dial plan). Test it in your dial plan on the voxalot website - it should route to "sip:031500@sipbroker.com" If you are in US, use 010500 and in Aus 061500 My speed dials work fine though. Did you try using # to send the call? Last edited by tomblandford; 03-05-2007 at 03:25 PM.

03-05-2007, 03:18 PM	#4
tomblandford Senior Member Join Date: Jan 2007 Posts: 222 Thanks: 44 Thanked 23 Times in 22 Posts	I'm sure you checked, but have you got the right password for voicemail. It is on the screen when you first logon to the voxalot website. Maybe 9999 is not the right one? You could also try accessing it through SIP Broker (http://sipbroker.com/sipbroker/action/pstnNumbers) to see if it is your phone or your voxalot account that is causing the problem. At the voice prompt dial 031500#. Try it from a mobile or POTS phone to be sure! Last edited by tomblandford; 03-05-2007 at 03:21 PM.*

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03-08-2007, 05:25 PM	#8
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	I think the 500 isn't automatically handled at this time, it didn't work for me on the test server, nor the production server.

03-09-2007, 02:36 AM	#10
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	I have no dial plan entries that can take out 500 or 600 500 _500 500 VoXaLot No 600 _600 600 VoXaLot No 99999 _xxxx. ${EXTEN} SIPME Yes A call to:500 will not get forwarded. A call to:600 will not get forwarded. [same results exactly on test.voxalot.com and voxalot.com dial plan test]