Voicemail password not working

jFlash · 04-16-2006, 06:19 PM

Greetings,

I dialed in from a PSTN phone and setup the voicemail including changing the default password. I entered it carefully twice, as prompted. however, whenever I try to go to voice mail either through a PSTN gateway or directly by dialing 500, I get invalid login

My questions are:
1) if I forget my password, how can I retrieve it , reset it etc.
2) do other people have a similar problem.

Thank you for your help.

Ron · 04-16-2006, 09:31 PM

I just tried checking voicemail from the inside and outside. No problem either way.

I assume the only way to correct a forgotten password is to get the administrator (Martin) to reset it.

Ron

jFlash · 04-16-2006, 11:00 PM

Thank you Ron,

I figure, some how when I was changing the voicemail passwords, maybe one or two of the DTMF digits got dropped, and now I can't figure it out, I will ask the administrator to reset it.

Thank you.

jFlash · 04-18-2006, 12:13 AM

Greetings,

i have sent a private message to Admin, regarding voicemailbox not accepting my password, but have received no reply, who should I send the request to ?

Thank you,

martin · 04-18-2006, 02:22 AM

Hi,

Can you please PM me. Thx

affinity · 04-24-2006, 04:32 PM

I wonder if this is a latency issue?

If I use G.729 then it won't accept my password, but if I use G.711u-Law it works fine.

AndrewM

martin · 04-24-2006, 11:07 PM

Hi,

When using g729 you need to make sure that you are not using inband DTMF. Try using RFC 2833 with g729

affinity · 04-25-2006, 03:28 AM

Quote:

Originally Posted by martin

Hi,

When using g729 you need to make sure that you are not using inband DTMF. Try using RFC 2833 with g729

I'm at the mercy of Billion firmware here.... there doesn't seem to be any setting to choose an RFC -- so I take it that Billion haven't implemented SIP properly in all areas?

04-16-2006, 06:19 PM	#1
jFlash Junior Member Join Date: Apr 2006 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Voicemail password not working Greetings, I dialed in from a PSTN phone and setup the voicemail including changing the default password. I entered it carefully twice, as prompted. however, whenever I try to go to voice mail either through a PSTN gateway or directly by dialing 500, I get invalid login My questions are: 1) if I forget my password, how can I retrieve it , reset it etc. 2) do other people have a similar problem. Thank you for your help.

04-16-2006, 11:00 PM	#3
jFlash Junior Member Join Date: Apr 2006 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	password not working Thank you Ron, I figure, some how when I was changing the voicemail passwords, maybe one or two of the DTMF digits got dropped, and now I can't figure it out, I will ask the administrator to reset it. Thank you.

04-18-2006, 12:13 AM	#4
jFlash Junior Member Join Date: Apr 2006 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Reset Password on Voicemail Greetings, i have sent a private message to Admin, regarding voicemailbox not accepting my password, but have received no reply, who should I send the request to ? Thank you,

04-18-2006, 02:22 AM	#5
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi, Can you please PM me. Thx __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-24-2006, 11:07 PM	#7
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi, When using g729 you need to make sure that you are not using inband DTMF. Try using RFC 2833 with g729 __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-16-2006, 09:31 PM	#2
Ron Join Date: Feb 2006 Posts: 447 Thanks: 4 Thanked 8 Times in 8 Posts	I just tried checking voicemail from the inside and outside. No problem either way. I assume the only way to correct a forgotten password is to get the administrator (Martin) to reset it. Ron

04-24-2006, 04:32 PM	#6
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	I wonder if this is a latency issue? If I use G.729 then it won't accept my password, but if I use G.711u-Law it works fine. AndrewM

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