Cannot login voicemail

Wortelstok · 07-24-2006, 01:53 PM

I just set up a new account and it works fine!. However, when I tried to login my voicemail (500) for the first time, using the default "9999" password it keeps saying "login incorrect". My ATA has g711--> g729 as priority order, so the codec should not be the problem.
How come? What to do? Thanks!

martin · 07-27-2006, 11:05 AM

The problem is more than likly DTMF related. Check what codec your ATA is using while connected to voicemail and your DTMF setting.

For example g729 can NOT use inband DTMF.

236267 · 03-02-2007, 01:53 PM

Martin,
I too had the problem mentioned by others where voicemail login always gets the response "login incorrect, please try again".
Your suggestions to others had mentioned DTMF method, so I tried some variations.
My problem was solved by de-selecting "SIP info" on the Grandstream 488.
The other two may be ON, but SIPinfo could not be used with either of the others. My G/S Budgetone can be configured the same way.

Thanks for the continued development of a terrific service to SIP users everywhere!

Mike.

07-24-2006, 01:53 PM	#1
Wortelstok Junior Member Join Date: Jul 2006 Posts: 16 Thanks: 1 Thanked 0 Times in 0 Posts	Cannot login voicemail I just set up a new account and it works fine!. However, when I tried to login my voicemail (500) for the first time, using the default "9999" password it keeps saying "login incorrect". My ATA has g711--> g729 as priority order, so the codec should not be the problem. How come? What to do? Thanks!

07-27-2006, 11:05 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	The problem is more than likly DTMF related. Check what codec your ATA is using while connected to voicemail and your DTMF setting. For example g729 can NOT use inband DTMF. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

03-02-2007, 01:53 PM	#3
236267 Junior Member Join Date: Feb 2006 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	voicemail login rejected Martin, I too had the problem mentioned by others where voicemail login always gets the response "login incorrect, please try again". Your suggestions to others had mentioned DTMF method, so I tried some variations. My problem was solved by de-selecting "SIP info" on the Grandstream 488. The other two may be ON, but SIPinfo could not be used with either of the others. My G/S Budgetone can be configured the same way. Thanks for the continued development of a terrific service to SIP users everywhere! Mike.

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