Voxalot Account Issue

affinity · 03-19-2007, 04:36 AM

I have two accounts on the production server, one is my original one and it is working fine. The second is an account that I intend to use for voxcallme and it has issues for some reason.....

Both have 2x FreeCall accounts setup [same FC accounts on both Voxalot accounts]. There is no registration for these as SIP URI forwarding is setup at FC and this works fine.

I have dial plans to use each account on demand.

Calling via FC1 account works fine on the original V. account, but fails on the new V. account. Calling via FC2 [which is a sub-account at FC] works fine for both V. accounts.

As another test, I swapped ports on the ATA and this made no difference to the behaviour with the new V. account.

Both V. accounts are registered to the same au.voxalot.com cluster.

affinity · 03-19-2007, 02:49 PM

Any ideas on this one???

melbournelees · 03-20-2007, 11:55 PM

I would have a look at the dial plans for the new V. account again.

affinity · 03-21-2007, 12:58 AM

Thanks, I just rechecked dial plans once again and both V. accounts are set up exactly the same; I even added some extra digits to the replacement for each entry to prove beyond doubt which dial plan entry was being activated [the extra digits have been removed].

As both FC accounts give the same result in the test dial plan feature, the only thing I cannot be 100% positive on is which account is going to be used to actually make the call -- however, I am very sure that everything is set up properly.

I've even tried re-entering the password for the FC1 account.

affinity · 03-22-2007, 12:45 AM

This is still a problem for me.

melbournelees · 03-22-2007, 03:34 AM

Would the FC1 account and the new V. account have the same username?

affinity · 03-22-2007, 04:18 AM

Quote:

Originally Posted by melbournelees

Would the FC1 account and the new V. account have the same username?

No, but my FC1 and V1 accounts are the same username.

Both my FC1 and FC2 accounts work fine on the V1 account.

The V2 account is different completely to FC1 and FC2, but only calls using FC2 work.

melbournelees · 03-22-2007, 10:53 AM

I suggest you un-complicate things by not having same username.

It happened to me once when I had FC and V the same numbers. Kind of a trend thing and easy to remember. I had some troubles too. Can't remember exactly but it's in this forum.

I suppose the easiest way is to get Willie to change the FC number. That way you don't have to set up a new V account and set up all the dial plans again.

Edit: On second thoughts, maybe creating another V account maybe better for testing purposes (and also not troubling Willie). If it is not the username issue you can also use the other V account again.

affinity · 03-22-2007, 11:13 AM

Thanks for the support and ideas Lee, it is appreciated.

The V1 and FC1 accounts have the same number. I wonder if this helped web call back work for me well, when it didn't work well for others. Then the FC1 account stopped working reliably for web call back so I created a sub-account FC2. Now on V1, both FC1 and FC2 work well.

Next come the voxcallme and the fact that it was suggested you should create a second V account so that you could restrict the dial plan results as required. Hence the V2 account. I wanted to make the V2 account the same member number as the FC2 account, but that wasn't possible. So, with the V2 account, it's number is different to both FC1 and FC2 -- so it is quite odd that only FC2 works on the V2 account.

Really, I think that somehow I need to spend some time with Martin again to debug this -- and perhaps include Willie at the same time.

martin · 03-22-2007, 11:20 AM

Quote:

Originally Posted by affinity

Really, I think that somehow I need to spend some time with Martin again to debug this -- and perhaps include Willie at the same time.

No problem affinity, you know where we are

03-19-2007, 04:36 AM	#1
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Voxalot Account Issue I have two accounts on the production server, one is my original one and it is working fine. The second is an account that I intend to use for voxcallme and it has issues for some reason..... Both have 2x FreeCall accounts setup [same FC accounts on both Voxalot accounts]. There is no registration for these as SIP URI forwarding is setup at FC and this works fine. I have dial plans to use each account on demand. Calling via FC1 account works fine on the original V. account, but fails on the new V. account. Calling via FC2 [which is a sub-account at FC] works fine for both V. accounts. As another test, I swapped ports on the ATA and this made no difference to the behaviour with the new V. account. Both V. accounts are registered to the same au.voxalot.com cluster.

03-20-2007, 11:55 PM	#3
melbournelees Member Join Date: Feb 2006 Posts: 49 Thanks: 2 Thanked 2 Times in 2 Posts	I would have a look at the dial plans for the new V. account again. __________________ Lee of Melbourne, Australia.

03-22-2007, 03:34 AM	#6
melbournelees Member Join Date: Feb 2006 Posts: 49 Thanks: 2 Thanked 2 Times in 2 Posts	Would the FC1 account and the new V. account have the same username? __________________ Lee of Melbourne, Australia.

03-22-2007, 10:53 AM	#8
melbournelees Member Join Date: Feb 2006 Posts: 49 Thanks: 2 Thanked 2 Times in 2 Posts	I suggest you un-complicate things by not having same username. It happened to me once when I had FC and V the same numbers. Kind of a trend thing and easy to remember. I had some troubles too. Can't remember exactly but it's in this forum. I suppose the easiest way is to get Willie to change the FC number. That way you don't have to set up a new V account and set up all the dial plans again. Edit: On second thoughts, maybe creating another V account maybe better for testing purposes (and also not troubling Willie). If it is not the username issue you can also use the other V account again. __________________ Lee of Melbourne, Australia. Last edited by melbournelees; 03-22-2007 at 11:02 AM. Reason: additional stuff

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03-19-2007, 02:49 PM	#2
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Any ideas on this one???

03-21-2007, 12:58 AM	#4
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Thanks, I just rechecked dial plans once again and both V. accounts are set up exactly the same; I even added some extra digits to the replacement for each entry to prove beyond doubt which dial plan entry was being activated [the extra digits have been removed]. As both FC accounts give the same result in the test dial plan feature, the only thing I cannot be 100% positive on is which account is going to be used to actually make the call -- however, I am very sure that everything is set up properly. I've even tried re-entering the password for the FC1 account.

03-22-2007, 12:45 AM	#5
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	This is still a problem for me.

03-22-2007, 11:13 AM	#9
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Thanks for the support and ideas Lee, it is appreciated. The V1 and FC1 accounts have the same number. I wonder if this helped web call back work for me well, when it didn't work well for others. Then the FC1 account stopped working reliably for web call back so I created a sub-account FC2. Now on V1, both FC1 and FC2 work well. Next come the voxcallme and the fact that it was suggested you should create a second V account so that you could restrict the dial plan results as required. Hence the V2 account. I wanted to make the V2 account the same member number as the FC2 account, but that wasn't possible. So, with the V2 account, it's number is different to both FC1 and FC2 -- so it is quite odd that only FC2 works on the V2 account. Really, I think that somehow I need to spend some time with Martin again to debug this -- and perhaps include Willie at the same time.

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