Voicemail does not work for registered providers

roman1 · 03-05-2007, 06:37 PM

Hello,

I have a few registered providers on voxalot but voicemail is not working for them. There is normal ringing followed by a busy tone instead of a voicemail, if an incoming call is not answered.
Apparently this problem exists only with registered providers. I have another one where I have SIP forwarding to XXXXXX@voxalot.com and it works just fine. If I call my Voxalot number using PSTN gateway (sip-broker) voicemail works fine as well.

This problem got noticed last Sunday but everything worked fine at least few weeks ago.

Does someone know how to fix this problem?

Thanks!

tomblandford · 03-05-2007, 08:59 PM

Sounds like the same problem as me:
http://forum.voxalot.com/showthread.php?t=1169

I wonder, did you switch to the eu server last Sunday or just before?

roman1 · 03-06-2007, 01:10 AM

No, I did not change anything at all. Providers are registered on US server.

martin · 03-06-2007, 01:28 AM

Roman please PM me your account details. Thanks.

Ron · 03-06-2007, 03:19 AM

Martin,

I'm also having major problems with VoXaLot voicemail. The symptoms vary:

1. The caller goes goes to voicemail immediately while my phone continues to ring until I pick it up. When I do pick it up, it's silent.

2. The caller hears ringing but goes to voicemail as soon as I pick up. I can hear the caller for an instant, but then it goes silent. A truncated or empty voicemail is generated.

3. Occasionally, things work correctly.

I haven't made any changes here or on VoXaLot. At the moment, I'm afraid to rely on getting calls delivered through VoXaLot.

Ron

martin · 03-06-2007, 05:07 AM

Thanks guys. We have spent most of the day getting to the bottom of this problem and it turns out that the new call forwarding feature was having a negative impact on our voicemail system:

See Tony's post: http://forum.voxalot.com/showthread.php?t=1177

We have since turned of call forwarding to fixed line numbers (only URI and voicemail forwarding are currently active). Please check that voicemail is working as expected.

We apologise for any inconveniences caused.

tomblandford · 03-06-2007, 08:15 AM

Thanks for getting to the bottom of that one Martin. Everything is working exactly as it should now. The last piece in the puzzle for me - my Voxalot account is now doing everything I ever wanted from VoIP. A big thanks

Tom.

martin · 03-06-2007, 08:41 AM

Thanks for the update Tom. We are now busy trying to workaround the call forwarding problem.

We will keep you all posted.

03-05-2007, 06:37 PM	#1
roman1 Junior Member Join Date: Oct 2006 Posts: 23 Thanks: 0 Thanked 1 Times in 1 Posts	Voicemail does not work for registered providers Hello, I have a few registered providers on voxalot but voicemail is not working for them. There is normal ringing followed by a busy tone instead of a voicemail, if an incoming call is not answered. Apparently this problem exists only with registered providers. I have another one where I have SIP forwarding to XXXXXX@voxalot.com and it works just fine. If I call my Voxalot number using PSTN gateway (sip-broker) voicemail works fine as well. This problem got noticed last Sunday but everything worked fine at least few weeks ago. Does someone know how to fix this problem? Thanks!

03-06-2007, 01:28 AM	#4
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Roman please PM me your account details. Thanks. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

03-06-2007, 05:07 AM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Thanks guys. We have spent most of the day getting to the bottom of this problem and it turns out that the new call forwarding feature was having a negative impact on our voicemail system: See Tony's post: http://forum.voxalot.com/showthread.php?t=1177 We have since turned of call forwarding to fixed line numbers (only URI and voicemail forwarding are currently active). Please check that voicemail is working as expected. We apologise for any inconveniences caused. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested. Last edited by martin; 03-06-2007 at 09:10 AM.

03-06-2007, 08:41 AM	#8
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Thanks for the update Tom. We are now busy trying to workaround the call forwarding problem. We will keep you all posted. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested. Last edited by martin; 03-06-2007 at 10:11 AM.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

03-05-2007, 08:59 PM	#2
tomblandford Senior Member Join Date: Jan 2007 Posts: 222 Thanks: 44 Thanked 23 Times in 22 Posts	Sounds like the same problem as me: http://forum.voxalot.com/showthread.php?t=1169 I wonder, did you switch to the eu server last Sunday or just before?

03-06-2007, 01:10 AM	#3
roman1 Junior Member Join Date: Oct 2006 Posts: 23 Thanks: 0 Thanked 1 Times in 1 Posts	No, I did not change anything at all. Providers are registered on US server.

03-06-2007, 03:19 AM	#5
Ron Join Date: Feb 2006 Posts: 447 Thanks: 4 Thanked 8 Times in 8 Posts	Martin, I'm also having major problems with VoXaLot voicemail. The symptoms vary: 1. The caller goes goes to voicemail immediately while my phone continues to ring until I pick it up. When I do pick it up, it's silent. 2. The caller hears ringing but goes to voicemail as soon as I pick up. I can hear the caller for an instant, but then it goes silent. A truncated or empty voicemail is generated. 3. Occasionally, things work correctly. I haven't made any changes here or on VoXaLot. At the moment, I'm afraid to rely on getting calls delivered through VoXaLot. Ron

03-06-2007, 08:15 AM	#7
tomblandford Senior Member Join Date: Jan 2007 Posts: 222 Thanks: 44 Thanked 23 Times in 22 Posts	Thanks for getting to the bottom of that one Martin. Everything is working exactly as it should now. The last piece in the puzzle for me - my Voxalot account is now doing everything I ever wanted from VoIP. A big thanks Tom.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Short Voicemail Annoyance	TBhimdi	Voxalot Support	1	05-20-2007 10:58 PM
Voicemail Issue	richard	Voxalot Support	8	05-08-2007 03:23 AM
Voxalot voicemail or other providers voicemail	tez	Voxalot Support	2	04-25-2007 02:15 PM
Delete all providers but voicemail active?	eliafino	Voxalot Support	12	02-26-2007 09:10 PM
Voicemail default password won't work	rossmurray	Voxalot Support	1	12-06-2006 11:51 AM