login password incorrect

vientito · 09-14-2008, 06:58 PM

i was stunned today when i tried to retrieve my message from voicebox. it keeps saying my login password incorrect even though i have not changed it. What can i do now? I only receive my voice messages from email but i have no access to my own voice box to delete past messages.

my acct ID is 770802. is this a temporary glitch or someone has gained access to my voicemail and change my login password?

emoci · 09-14-2008, 08:12 PM

Quote:

Originally Posted by vientito

i was stunned today when i tried to retrieve my message from voicebox. it keeps saying my login password incorrect even though i have not changed it. What can i do now? I only receive my voice messages from email but i have no access to my own voice box to delete past messages.

my acct ID is 770802. is this a temporary glitch or someone has gained access to my voicemail and change my login password?

If you can log into your VoXalot acct. from the Web, you can then change your VoiceMail password from there (it's a 4 digit pin usually, that by default is 9999 )

vientito · 09-14-2008, 09:04 PM

thank you. for some unknown reason, after about 2 hours, I was able to log back in. I wonder if someone on your side did something. anyway i am glad to be able to get back in. thanks a bundle.

vientito · 09-15-2008, 07:36 PM

Hello sorry to bother again. today i encountered the same exact issue - voicemai refused to log me in. I proceeded to change my login pasword per direction but still no-go. I wonder why this is happening twice in a row in two days?

emoci · 09-15-2008, 08:41 PM

Repeating my reply from PM:

When you're unable to access your VM, are you using a certain phone, or a certain SipBroker access number...?

It sounds a lot like a DTMF issue...where the VM server is not getting all the digits you enter for the PIN..

vientito · 09-16-2008, 07:47 PM

think you might be right. I switched phoneline and now i could log in. I need to look into the DTMF setting.

09-14-2008, 06:58 PM	#1
vientito Member Join Date: Dec 2007 Posts: 47 Thanks: 0 Thanked 0 Times in 0 Posts	login password incorrect i was stunned today when i tried to retrieve my message from voicebox. it keeps saying my login password incorrect even though i have not changed it. What can i do now? I only receive my voice messages from email but i have no access to my own voice box to delete past messages. my acct ID is 770802. is this a temporary glitch or someone has gained access to my voicemail and change my login password?

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09-14-2008, 09:04 PM	#3
vientito Member Join Date: Dec 2007 Posts: 47 Thanks: 0 Thanked 0 Times in 0 Posts	thank you. for some unknown reason, after about 2 hours, I was able to log back in. I wonder if someone on your side did something. anyway i am glad to be able to get back in. thanks a bundle.

09-15-2008, 07:36 PM	#4
vientito Member Join Date: Dec 2007 Posts: 47 Thanks: 0 Thanked 0 Times in 0 Posts	Hello sorry to bother again. today i encountered the same exact issue - voicemai refused to log me in. I proceeded to change my login pasword per direction but still no-go. I wonder why this is happening twice in a row in two days?

09-15-2008, 08:41 PM	#5
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Repeating my reply from PM: When you're unable to access your VM, are you using a certain phone, or a certain SipBroker access number...? It sounds a lot like a DTMF issue...where the VM server is not getting all the digits you enter for the PIN..

09-16-2008, 07:47 PM	#6
vientito Member Join Date: Dec 2007 Posts: 47 Thanks: 0 Thanked 0 Times in 0 Posts	think you might be right. I switched phoneline and now i could log in. I need to look into the DTMF setting.